Appels d'offres publiés
Page 1 / 1Procurement of 2 Motor Vehicles
Invitation for Bids (IFB) CO/PStJ/ORD/1/25: TENDER FOR THE SUPPLY AND DELIVERY OF ONE (01) 4X4 STATION WAGON AND ONE (01) 4 X 4 DOUBLE CAB MOTOR VEHICLES FOR GEWEL 2 PROJECT -GENDER DIVISION CABJNET OFFICE. LUSAKA The GEWEL 2 Project Gender Division, Cabinet Office, Lusaka has set aside funds in the 2025 budget and intends to apply part of these funds to cover eligible payments under the Contract for the supply and delivery of one (01) 4x4 Station Wagon and one (01) 4 X 4 Double Cab. Automatic Transmission Motor Vehicles. The GEWEL 2 Project Gender Division, Cabinet OtT1ce now invites sealed bids for the supply and delivery of (01) 4x4 Station Wagon and one (01) 4 X 4 Double Cab Pick-up Motor Vehicles to Cabinet Office as follows; | No. | Descri tion | Quantit | | 4 X 4 Station W | 01 No. | 2. | 4 X 4 Double cab | 01 No. Bidding will be conducted through Open National Bidding ptocurement method in accordance with Section l ) and (2) ofthe Public Procurement Act No. 8 of2()20 as amended in the Zambia Public Procurement Act No. 17 of 2023. The Bidding Document must be in English. Submission of bids is by electronic means ONLY via the Zambia Public Procurement Authority (ZPPA) electronic Government Proctnement (e-GP) system. Eligible Bidders may obtain further information from and inspect the Solicitation Documents through the Zambia Public Pmcurement Authority (ZPPA) electronic Government Procurement (e-GP) system and on the e-government procurement website The closing date for receipt of bids is June, 2025, at 10:00 hours local time and any bids received after the stipulated time and date will not be accepted. Bids will be opened soon after tender closing via e-GP. Head — Procurement and Supplies Unit For/ Permanent Secretary (A) CABINET OFFICE
Call Centre Coordinator
REQUEST FOR EXPRESSIONS OF INTEREST (CONSULTING SERVICES – INDIVIDUAL) GIRL’S EDUCATION AND WOMEN EMPOWERMENT AND LIVELIHOODS FOR HUMAN CAPITAL DEVELOPMENT PROJECT (GEWEL2.0 No. 181391) ASSIGNMENT TITLE: Call Centre Coordinator . Introduction A Gender Based Violence (GBV) toll-free line is important for GBV prevention and response. It serves as a confidential and accessible platform for individuals to report cases of GBV, seek counselling and support, and receive information about available services and resources. The hotline aims to ensure that survivors of GBV have access to the help they need, regardless of their location or circumstances. It plays a critical role in connecting survivors to medical services, legal aid, counselling, and other forms of support. The hotline also assists in coordinating emergency response and facilitating access to shelter for those in immediate danger. In this regard the Government of Zambia is setting up a government operated GBV call center. The call center will serve both GBV prevention and programming and support the operations of Grievance Redress Mechanisms under the Girls Education and Women's Empowerment and Livelihoods (GEWEL) Project. The call center will be in the Gender Division and will be set up with support from the GEWEL Project. The Gender Division is mandated to coordinate GBV prevention and response and will therefore host the call center and refer to the appropriate service providers. This will help strengthen the role of the Division in coordinating GBV response. Further, the GBV service directories and the dashboard will enable efficient referrals of cases and enhance GBV case management. This document outlines the terms of reference for the GBV call center operators and Call center Manager at the National GBV Call Centre located in the Gender Division, Cabinet Office. These operators will provide critical support to survivors of GBV by offering crisis intervention, information, and referrals to essential services while the call center Manager will provide day to day management support to the center. CALL CENTER MANAGER • Responsibilities. • Supervising call center staff, including training, mentoring, and evaluating their performance. • Ensuring that all calls, messages, and requests for support are responded to in a timely and compassionate manner. • Developing and implementing policies, procedures, and protocols for the call center • Managing the call center’s database and ensuring accurate and confidential record keeping • Collaborating with other organizations and agencies to provide referrals and support services to callers, • Managing call center’s budget and resources. • Developing and implementing quality assurance and improvements processes • Representing the call center in community outreach, public education and awareness raising activities • Ensuring compliance with all relevant laws, regulations, and standards • Ensuring that all services are provided in a trauma informed and survivor- centered manner. • Qualifications and skills required. Education: Completion of grade 12 and a relevant degree in Social Sciences, psychology, counselling, or related field. Master’s will be an added advantage. Experience: At least 5 years of experience working with survivors of GBV in a crisis setting. Skills: Strong communication, active listening, crisis intervention, and problem-solving skills. Personal qualities: Compassion, empathy, cultural sensitivity, non-judgmental attitude, and strong emotional resilience. Additional requirements: Language proficiency in [specify necessary languages], computer literacy, and ability to work in a high-pressure environment. • Performance Evaluation Regular performance evaluations will be conducted based on established criteria, including call quality, adherence to protocol, and client satisfaction by the supervisor. 10. Reporting and Supervision The Call Centre Manager will report to the Head of Planning under Gender Division and to the GEWEL Project coordinator once recruited following the establishment of a PIU. Office of the President Cabinet Office, New Secretariat Building P.O Box 30208 Lusaka Tel: +260977218434 E-mail: [email protected]
Call Centre Officer
REQUEST FOR EXPRESSIONS OF INTEREST (CONSULTING SERVICES – INDIVIDUAL) GIRL’S EDUCATION AND WOMEN EMPOWERMENT AND LIVELIHOODS FOR HUMAN CAPITAL DEVELOPMENT PROJECT (GEWEL2.0 No. 181391) ASSIGNMENT TITLE: Call Centre Officer Introduction A Gender Based Violence (GBV) toll-free line is important for GBV prevention and response. It serves as a confidential and accessible platform for individuals to report cases of GBV, seek counselling and support, and receive information about available services and resources. The hotline aims to ensure that survivors of GBV have access to the help they need, regardless of their location or circumstances. It plays a critical role in connecting survivors to medical services, legal aid, counselling, and other forms of support. The hotline also assists in coordinating emergency response and facilitating access to shelter for those in immediate danger. In this regard the Government of Zambia is setting up a government operated GBV call center. The call center will serve both GBV prevention and programming and support the operations of Grievance Redress Mechanisms under the Girls Education and Women's Empowerment and Livelihoods (GEWEL) Project. The call center will be in the Gender Division and will be set up with support from the GEWEL Project. The Gender Division is mandated to coordinate GBV prevention and response and will therefore host the call center and refer to the appropriate service providers. This will help strengthen the role of the Division in coordinating GBV response. Further, the GBV service directories and the dashboard will enable efficient referrals of cases and enhance GBV case management. This document outlines the terms of reference for the GBV call center operators and Call center Manager at the National GBV Call Centre located in the Gender Division, Cabinet Office. These operators will provide critical support to survivors of GBV by offering crisis intervention, information, and referrals to essential services while the call center Manager will provide day to day management support to the center. A. CALL CENTER OPERATORS 2. Responsibilities Responding to crisis calls: Actively listen to and offer emotional support to survivors of GBV. Assess the immediate safety and needs of the caller. Provide information on crisis options and available resources, including emergency shelters, legal aid, medical services, social services, and counseling as appropriate. Safety Planning: Operators assist callers in developing safety plans to protect themselves from further harm. They provide guidance on steps to take to ensure their immediate safety and connect them with local resources for ongoing support. Providing information and referrals: Clearly explain the services available through the call center and other relevant organizations. Assist callers in accessing appropriate services based on their individual needs and location. Provide information on legal rights and procedures related to GBV. Offer general information on GBV prevention and resource materials. Refer all other cases which are not GBV related to relevant institution for appropriate action. • Follow up support: Operators may provide follow-up support to callers ensuring that they have accessed the necessary services and are recieveing ongoing assistance. They may conduct safety checks to ensure the wellbeing of callers. Documenting information and reporting: o Securely record key details of calls, including caller information, nature of the incident, safety concerns, and requested services, while adhering to data privacy regulations and established protocols for documenting and reporting incidents of GBV. o Generate regular reports on call trends and service utilization for program monitoring and evaluation. Maintaining professional conduct: Demonstrate empathy, compassion, and cultural sensitivity in all interactions with callers. Uphold the highest standards of confidentiality and ethical conduct. Continuously update knowledge and skills through training and professional development opportunities. Work effectively as part of a team and collaborate with other service providers. 3.Qualifications and Skills Education: Completion of Grade 12 and a relevant diploma/certificate in social work, psychology, counselling, or related field. A degree will be an added advantage. Experience: At least 2 years of experience working with survivors of GBV in a crisis setting. Skills: Strong communication, active listening, crisis intervention, and problem-solving skills. Personal qualities: Compassion, empathy, cultural sensitivity, non-judgmental attitude, and strong emotional resilience. Additional requirements: Language proficiency in [specify necessary languages], computer literacy, and ability to work in a high-pressure environment. 4.Training and Support Call center operators will receive comprehensive training on GBV issues, crisis intervention techniques, resource utilization, and ethical practice. Ongoing supervision and professional development opportunities will be provided to ensure continuous improvement of skills and knowledge. A supportive work environment will be fostered, including access to psychosocial support for operators. 5. Performance Evaluation Regular performance evaluations will be conducted based on established criteria, including call quality, adherence to protocol, and client satisfaction. Feedback will be provided to operators for continuous improvement. 6. Reporting and Supervision Call center operators will report to the Call center Manager. Expressions of Interest must be delivered in a written form in sealed envelope must be deposited in the tender box and be clearly marked Application for Call Centre Operator for the GEWEL 2 Project. Office of the President Cabinet Office, New Secretariat Building P.O Box 30208 Lusaka Tel: +260977218434 E-mail: [email protected] REQUEST FOR EXPRESSIONS OF INTEREST (CONSULTING SERVICES – INDIVIDUAL) GIRL’S EDUCATION AND WOMEN EMPOWERMENT AND LIVELIHOODS FOR HUMAN CAPITAL DEVELOPMENT PROJECT (GEWEL2.0 No. 181391) ASSIGNMENT TITLE: Call Centre Officer Introduction A Gender Based Violence (GBV) toll-free line is important for GBV prevention and response. It serves as a confidential and accessible platform for individuals to report cases of GBV, seek counselling and support, and receive information about available services and resources. The hotline aims to ensure that survivors of GBV have access to the help they need, regardless of their location or circumstances. It plays a critical role in connecting survivors to medical services, legal aid, counselling, and other forms of support. The hotline also assists in coordinating emergency response and facilitating access to shelter for those in immediate danger. In this regard the Government of Zambia is setting up a government operated GBV call center. The call center will serve both GBV prevention and programming and support the operations of Grievance Redress Mechanisms under the Girls Education and Women's Empowerment and Livelihoods (GEWEL) Project. The call center will be in the Gender Division and will be set up with support from the GEWEL Project. The Gender Division is mandated to coordinate GBV prevention and response and will therefore host the call center and refer to the appropriate service providers. This will help strengthen the role of the Division in coordinating GBV response. Further, the GBV service directories and the dashboard will enable efficient referrals of cases and enhance GBV case management. This document outlines the terms of reference for the GBV call center operators and Call center Manager at the National GBV Call Centre located in the Gender Division, Cabinet Office. These operators will provide critical support to survivors of GBV by offering crisis intervention, information, and referrals to essential services while the call center Manager will provide day to day management support to the center. A. CALL CENTER OPERATORS 2. Responsibilities Responding to crisis calls: Actively listen to and offer emotional support to survivors of GBV. Assess the immediate safety and needs of the caller. Provide information on crisis options and available resources, including emergency shelters, legal aid, medical services, social services, and counseling as appropriate. Safety Planning: Operators assist callers in developing safety plans to protect themselves from further harm. They provide guidance on steps to take to ensure their immediate safety and connect them with local resources for ongoing support. Providing information and referrals: Clearly explain the services available through the call center and other relevant organizations. Assist callers in accessing appropriate services based on their individual needs and location. Provide information on legal rights and procedures related to GBV. Offer general information on GBV prevention and resource materials. Refer all other cases which are not GBV related to relevant institution for appropriate action. • Follow up support: Operators may provide follow-up support to callers ensuring that they have accessed the necessary services and are recieveing ongoing assistance. They may conduct safety checks to ensure the wellbeing of callers. Documenting information and reporting: o Securely record key details of calls, including caller information, nature of the incident, safety concerns, and requested services, while adhering to data privacy regulations and established protocols for documenting and reporting incidents of GBV. o Generate regular reports on call trends and service utilization for program monitoring and evaluation. Maintaining professional conduct: Demonstrate empathy, compassion, and cultural sensitivity in all interactions with callers. Uphold the highest standar
Call Centre Officer
REQUEST FOR EXPRESSIONS OF INTEREST (CONSULTING SERVICES – INDIVIDUAL) GIRL’S EDUCATION AND WOMEN EMPOWERMENT AND LIVELIHOODS FOR HUMAN CAPITAL DEVELOPMENT PROJECT (GEWEL2.0 No. 181391) ASSIGNMENT TITLE: Call Centre Officer Introduction A Gender Based Violence (GBV) toll-free line is important for GBV prevention and response. It serves as a confidential and accessible platform for individuals to report cases of GBV, seek counselling and support, and receive information about available services and resources. The hotline aims to ensure that survivors of GBV have access to the help they need, regardless of their location or circumstances. It plays a critical role in connecting survivors to medical services, legal aid, counselling, and other forms of support. The hotline also assists in coordinating emergency response and facilitating access to shelter for those in immediate danger. In this regard the Government of Zambia is setting up a government operated GBV call center. The call center will serve both GBV prevention and programming and support the operations of Grievance Redress Mechanisms under the Girls Education and Women's Empowerment and Livelihoods (GEWEL) Project. The call center will be in the Gender Division and will be set up with support from the GEWEL Project. The Gender Division is mandated to coordinate GBV prevention and response and will therefore host the call center and refer to the appropriate service providers. This will help strengthen the role of the Division in coordinating GBV response. Further, the GBV service directories and the dashboard will enable efficient referrals of cases and enhance GBV case management. This document outlines the terms of reference for the GBV call center operators and Call center Manager at the National GBV Call Centre located in the Gender Division, Cabinet Office. These operators will provide critical support to survivors of GBV by offering crisis intervention, information, and referrals to essential services while the call center Manager will provide day to day management support to the center. A. CALL CENTER OPERATORS 2. Responsibilities Responding to crisis calls: Actively listen to and offer emotional support to survivors of GBV. Assess the immediate safety and needs of the caller. Provide information on crisis options and available resources, including emergency shelters, legal aid, medical services, social services, and counseling as appropriate. Safety Planning: Operators assist callers in developing safety plans to protect themselves from further harm. They provide guidance on steps to take to ensure their immediate safety and connect them with local resources for ongoing support. Providing information and referrals: Clearly explain the services available through the call center and other relevant organizations. Assist callers in accessing appropriate services based on their individual needs and location. Provide information on legal rights and procedures related to GBV. Offer general information on GBV prevention and resource materials. Refer all other cases which are not GBV related to relevant institution for appropriate action. • Follow up support: Operators may provide follow-up support to callers ensuring that they have accessed the necessary services and are recieveing ongoing assistance. They may conduct safety checks to ensure the wellbeing of callers. Documenting information and reporting: o Securely record key details of calls, including caller information, nature of the incident, safety concerns, and requested services, while adhering to data privacy regulations and established protocols for documenting and reporting incidents of GBV. o Generate regular reports on call trends and service utilization for program monitoring and evaluation. Maintaining professional conduct: Demonstrate empathy, compassion, and cultural sensitivity in all interactions with callers. Uphold the highest standards of confidentiality and ethical conduct. Continuously update knowledge and skills through training and professional development opportunities. Work effectively as part of a team and collaborate with other service providers. 3.Qualifications and Skills Education: Completion of Grade 12 and a relevant diploma/certificate in social work, psychology, counselling, or related field. A degree will be an added advantage. Experience: At least 2 years of experience working with survivors of GBV in a crisis setting. Skills: Strong communication, active listening, crisis intervention, and problem-solving skills. Personal qualities: Compassion, empathy, cultural sensitivity, non-judgmental attitude, and strong emotional resilience. Additional requirements: Language proficiency in [specify necessary languages], computer literacy, and ability to work in a high-pressure environment. 4.Training and Support Call center operators will receive comprehensive training on GBV issues, crisis intervention techniques, resource utilization, and ethical practice. Ongoing supervision and professional development opportunities will be provided to ensure continuous improvement of skills and knowledge. A supportive work environment will be fostered, including access to psychosocial support for operators. 5. Performance Evaluation Regular performance evaluations will be conducted based on established criteria, including call quality, adherence to protocol, and client satisfaction. Feedback will be provided to operators for continuous improvement. 6. Reporting and Supervision Call center operators will report to the Call center Manager. Expressions of Interest must be delivered in a written form in sealed envelope must be deposited in the tender box and be clearly marked Application for Call Centre Operator for the GEWEL 2 Project. Office of the President Cabinet Office, New Secretariat Building P.O Box 30208 Lusaka Tel: +260977218434 E-mail: [email protected]
Call Centre Officer
REQUEST FOR EXPRESSIONS OF INTEREST (CONSULTING SERVICES – INDIVIDUAL) GIRL’S EDUCATION AND WOMEN EMPOWERMENT AND LIVELIHOODS FOR HUMAN CAPITAL DEVELOPMENT PROJECT (GEWEL2.0 No. 181391) ASSIGNMENT TITLE: Call Centre Officer Introduction A Gender Based Violence (GBV) toll-free line is important for GBV prevention and response. It serves as a confidential and accessible platform for individuals to report cases of GBV, seek counselling and support, and receive information about available services and resources. The hotline aims to ensure that survivors of GBV have access to the help they need, regardless of their location or circumstances. It plays a critical role in connecting survivors to medical services, legal aid, counselling, and other forms of support. The hotline also assists in coordinating emergency response and facilitating access to shelter for those in immediate danger. In this regard the Government of Zambia is setting up a government operated GBV call center. The call center will serve both GBV prevention and programming and support the operations of Grievance Redress Mechanisms under the Girls Education and Women's Empowerment and Livelihoods (GEWEL) Project. The call center will be in the Gender Division and will be set up with support from the GEWEL Project. The Gender Division is mandated to coordinate GBV prevention and response and will therefore host the call center and refer to the appropriate service providers. This will help strengthen the role of the Division in coordinating GBV response. Further, the GBV service directories and the dashboard will enable efficient referrals of cases and enhance GBV case management. This document outlines the terms of reference for the GBV call center operators and Call center Manager at the National GBV Call Centre located in the Gender Division, Cabinet Office. These operators will provide critical support to survivors of GBV by offering crisis intervention, information, and referrals to essential services while the call center Manager will provide day to day management support to the center. A. CALL CENTER OPERATORS 2. Responsibilities Responding to crisis calls: Actively listen to and offer emotional support to survivors of GBV. Assess the immediate safety and needs of the caller. Provide information on crisis options and available resources, including emergency shelters, legal aid, medical services, social services, and counseling as appropriate. Safety Planning: Operators assist callers in developing safety plans to protect themselves from further harm. They provide guidance on steps to take to ensure their immediate safety and connect them with local resources for ongoing support. Providing information and referrals: Clearly explain the services available through the call center and other relevant organizations. Assist callers in accessing appropriate services based on their individual needs and location. Provide information on legal rights and procedures related to GBV. Offer general information on GBV prevention and resource materials. Refer all other cases which are not GBV related to relevant institution for appropriate action. • Follow up support: Operators may provide follow-up support to callers ensuring that they have accessed the necessary services and are recieveing ongoing assistance. They may conduct safety checks to ensure the wellbeing of callers. Documenting information and reporting: o Securely record key details of calls, including caller information, nature of the incident, safety concerns, and requested services, while adhering to data privacy regulations and established protocols for documenting and reporting incidents of GBV. o Generate regular reports on call trends and service utilization for program monitoring and evaluation. Maintaining professional conduct: Demonstrate empathy, compassion, and cultural sensitivity in all interactions with callers. Uphold the highest standards of confidentiality and ethical conduct. Continuously update knowledge and skills through training and professional development opportunities. Work effectively as part of a team and collaborate with other service providers. 3.Qualifications and Skills Education: Completion of Grade 12 and a relevant diploma/certificate in social work, psychology, counselling, or related field. A degree will be an added advantage. Experience: At least 2 years of experience working with survivors of GBV in a crisis setting. Skills: Strong communication, active listening, crisis intervention, and problem-solving skills. Personal qualities: Compassion, empathy, cultural sensitivity, non-judgmental attitude, and strong emotional resilience. Additional requirements: Language proficiency in [specify necessary languages], computer literacy, and ability to work in a high-pressure environment. 4.Training and Support Call center operators will receive comprehensive training on GBV issues, crisis intervention techniques, resource utilization, and ethical practice. Ongoing supervision and professional development opportunities will be provided to ensure continuous improvement of skills and knowledge. A supportive work environment will be fostered, including access to psychosocial support for operators. 5. Performance Evaluation Regular performance evaluations will be conducted based on established criteria, including call quality, adherence to protocol, and client satisfaction. Feedback will be provided to operators for continuous improvement. 6. Reporting and Supervision Call center operators will report to the Call center Manager. Expressions of Interest must be delivered in a written form in sealed envelope must be deposited in the tender box and be clearly marked Application for Call Centre Operator for the GEWEL 2 Project. Office of the President Cabinet Office, New Secretariat Building P.O Box 30208 Lusaka Tel: +260977218434 E-mail: [email protected]
Call Centre Officer
REQUEST FOR EXPRESSIONS OF INTEREST (CONSULTING SERVICES – INDIVIDUAL) GIRL’S EDUCATION AND WOMEN EMPOWERMENT AND LIVELIHOODS FOR HUMAN CAPITAL DEVELOPMENT PROJECT (GEWEL2.0 No. 181391) ASSIGNMENT TITLE: Call Centre Officer Introduction A Gender Based Violence (GBV) toll-free line is important for GBV prevention and response. It serves as a confidential and accessible platform for individuals to report cases of GBV, seek counselling and support, and receive information about available services and resources. The hotline aims to ensure that survivors of GBV have access to the help they need, regardless of their location or circumstances. It plays a critical role in connecting survivors to medical services, legal aid, counselling, and other forms of support. The hotline also assists in coordinating emergency response and facilitating access to shelter for those in immediate danger. In this regard the Government of Zambia is setting up a government operated GBV call center. The call center will serve both GBV prevention and programming and support the operations of Grievance Redress Mechanisms under the Girls Education and Women's Empowerment and Livelihoods (GEWEL) Project. The call center will be in the Gender Division and will be set up with support from the GEWEL Project. The Gender Division is mandated to coordinate GBV prevention and response and will therefore host the call center and refer to the appropriate service providers. This will help strengthen the role of the Division in coordinating GBV response. Further, the GBV service directories and the dashboard will enable efficient referrals of cases and enhance GBV case management. This document outlines the terms of reference for the GBV call center operators and Call center Manager at the National GBV Call Centre located in the Gender Division, Cabinet Office. These operators will provide critical support to survivors of GBV by offering crisis intervention, information, and referrals to essential services while the call center Manager will provide day to day management support to the center. A. CALL CENTER OPERATORS 2. Responsibilities Responding to crisis calls: Actively listen to and offer emotional support to survivors of GBV. Assess the immediate safety and needs of the caller. Provide information on crisis options and available resources, including emergency shelters, legal aid, medical services, social services, and counseling as appropriate. Safety Planning: Operators assist callers in developing safety plans to protect themselves from further harm. They provide guidance on steps to take to ensure their immediate safety and connect them with local resources for ongoing support. Providing information and referrals: Clearly explain the services available through the call center and other relevant organizations. Assist callers in accessing appropriate services based on their individual needs and location. Provide information on legal rights and procedures related to GBV. Offer general information on GBV prevention and resource materials. Refer all other cases which are not GBV related to relevant institution for appropriate action. • Follow up support: Operators may provide follow-up support to callers ensuring that they have accessed the necessary services and are recieveing ongoing assistance. They may conduct safety checks to ensure the wellbeing of callers. Documenting information and reporting: o Securely record key details of calls, including caller information, nature of the incident, safety concerns, and requested services, while adhering to data privacy regulations and established protocols for documenting and reporting incidents of GBV. o Generate regular reports on call trends and service utilization for program monitoring and evaluation. Maintaining professional conduct: Demonstrate empathy, compassion, and cultural sensitivity in all interactions with callers. Uphold the highest standards of confidentiality and ethical conduct. Continuously update knowledge and skills through training and professional development opportunities. Work effectively as part of a team and collaborate with other service providers. 3.Qualifications and Skills Education: Completion of Grade 12 and a relevant diploma/certificate in social work, psychology, counselling, or related field. A degree will be an added advantage. Experience: At least 2 years of experience working with survivors of GBV in a crisis setting. Skills: Strong communication, active listening, crisis intervention, and problem-solving skills. Personal qualities: Compassion, empathy, cultural sensitivity, non-judgmental attitude, and strong emotional resilience. Additional requirements: Language proficiency in [specify necessary languages], computer literacy, and ability to work in a high-pressure environment. 4.Training and Support Call center operators will receive comprehensive training on GBV issues, crisis intervention techniques, resource utilization, and ethical practice. Ongoing supervision and professional development opportunities will be provided to ensure continuous improvement of skills and knowledge. A supportive work environment will be fostered, including access to psychosocial support for operators. 5. Performance Evaluation Regular performance evaluations will be conducted based on established criteria, including call quality, adherence to protocol, and client satisfaction. Feedback will be provided to operators for continuous improvement. 6. Reporting and Supervision Call center operators will report to the Call center Manager. Expressions of Interest must be delivered in a written form in sealed envelope must be deposited in the tender box and be clearly marked Application for Call Centre Operator for the GEWEL 2 Project. Office of the President Cabinet Office, New Secretariat Building P.O Box 30208 Lusaka Tel: +260977218434 E-mail: [email protected]
Selection of Consulting Services for the External Project Mid Term performance e…
GENDER DIVISION – CABINET OFFICE REQUEST FOR EXPRESSIONS OF INTEREST (CONSULTING SERVICES – FIRM) GIRL’S EDUCATION AND WOMEN EMPOWERMENT AND LIVELIHOODS FOR HUMAN CAPITAL DEVELOPMENT PROJECT (GEWEL2.0 No. 181391) Grant No.: 1DA E3020 ASSIGNMENT TITLE: THE EXTERNAL MID TERM REVIEW Reference No. ZM/GD/C/CQS/26 The Government of Zambia, with support from the World Bank, is implementing the Girls’ Education and Women’s Empowerment and Livelihoods for Human (GEWEL 2) Project with the main objective of increasing girls’ access to education and supporting women with productive grants for improved livelihoods, complemented by the provision of cash transfers and social protection systems strengthening. The project is being implemented across three government agencies: The Ministry of Community Development and Social Services (MCDSS), the Ministry of Education (MOE), and the Gender Division (GD). The project has four components: (i) Support to Women’s Livelihood (SWL) currently implemented and coordinated by the Department of Community Development in MCDSS; (ii) Keeping Girls in School (KGS) implemented and coordinated by MOE; (iii) Social Cash Transfer (SCT) implemented and coordinated by the Department of Social Welfare in MCDSS; and (iv) Institutional Strengthening and Systems Building (ISSB) implemented by the Planning Departments at MCDSS and the Gender Division. The Girls Education and Women’s Empowerment and Livelihoods for Human Capital Development (GEWEL 2) Project implemented by the Government of the Republic of Zambia with technical support from the World Bank, aims to promote human capita development and productivity among poor and vulnerable girls and women, while strengthening adoptive social protection delivery systems. This is for the period 2024 to 2028. The mid-term review is due in 2026. The Mid-Term review (MTR) and external monitoring and evaluation are intended to assess whether the Project is on track to achieve the objectives outlined in the Project Appraisal Document (PAD) and the Project Implementation Manual (PIM). The evaluation will also generate lessons to improve implementation during the remaining half of the GEWEL 2 Project life cycle and inform the final project evaluation. Overall Objective The main purpose of the assignment is to assess whether the project is on track to achieve the objectives set out in the GEWEL 2 Project Appraisal Document (PAD)[1], while also generating lessons to improve implementation during the remaining half of the GEWEL 2 Project life cycle. The findings and recommendations generated from this assignment will be discussed at length in the GEWEL 2 Mid-Term Review (MTR), an in-depth assessment held roughly midway through implementation to assess project performance, diagnose issues, and recommend concrete actions. In addition, the performance evaluation aims to build the capacity of those responsible for project implementation by equipping them to better carry out their mandates. To achieve this, the performance evaluation will adopt a participatory approach, engaging project partners and stakeholders in line with their respective roles and responsibilities. This will ensure that the evaluation process is not only an accountability exercise, but also a learning opportunity for all actors involved. The role of the firm will also be to facilitate a process of self-evaluation and reflection among key stakeholders and participants, thereby strengthening ownership of findings and commitment to adaptive actions. -centered support, while adhering to ethical standards for data privacy and protection. The detailed Terms of Reference (TOR) for the assignment can be obtained from Office of the President Cabinet Office, New Secretariat Building P.O Box 30208 Lusaka or through e-mail: [email protected] or [email protected] The Gender Division now invites eligible “Consultants” to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The assignment is expected to be conducted by the firm with the following qualifications or requirements. Key Experts will not be evaluated at the shortlisting stage Knowledge/Expertise/ Skills required • At least 10 years of demonstrated experience in conducting large scale evaluations, mid-term reviews, impact assessments, or performance audits for government, development partners, or international organizations. • Proven experience evaluating projects in social protection, gender equality, education, women’s economic empowerment, or related sectors. • Demonstrated ability to design and implement mixed methods evaluations, including quantitative, qualitative, and participatory approaches. • Evidence of having successfully completed a minimum of three (3) similar assignments in the past 5–7 years. • Experience working in multi-stakeholder environments, particularly with government ministries, community structures, implementing partners, and development partners. • Strong organizational capacity to mobilize multi-disciplinary teams and deliver outputs within tight timelines. • Information detailing the company existence to include: PACRA Certificate of Registration, PACRA documents showing shareholding structure, valid ZRA tax clearance and Social Security (NAPSA, Workers Compensation or NHIMA) The attention of interested Consultants is drawn to the World Bank’s “Procurement Regulations for IPF Borrowers” February 2025 (Procurement Regulations). The consultant will be selected in accordance with the Consultant Qualification Selection (CQS) method. Consultants may associate with other Consultants to enhance their qualifications, but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected. Expressions of Interest must be delivered in a written form in sealed envelope must be deposited in the tender box no later than Friday, 20th March, 2026 at 10:00 hours local time and be clearly marked The External Mid Term Review for the GEWEL 2 Project. Office of the President Cabinet Office, New Secretariat Building P.O Box 30208 Lusaka Tel: +260977218434 E-mail: [email protected] or [email protected] [1] PAD is the Project design document that outlines the project concept and policies and which can be found in the above linked prof
Consulting Services for enhancing the Gender Based Violence Dashboard and Integr…
REQUEST FOR EXPRESSIONS OF INTEREST (CONSULTING SERVICES) GIRL’S EDUCATION AND WOMEN EMPOWERMENT AND LIVELIHOODS FOR HUMAN CAPITAL DEVELOPMENT PROJECT (GEWEL 2.0 No. 181391) Grant No.: 1DA E3020 ASSIGNMENT TITLE: ENHANCEMENT OF THE GENDER BASED VIOLENCE DASHBOARD AND INTEGRATING IT WITH THE GENDER BASED VIOLENCE CALL CENTRE Reference No. ZM/GD/CS/25 The Government of Zambia, with support from the World Bank, is implementing the Girls’ Education and Women’s Empowerment and Livelihoods for Human (GEWEL 2) Project with the main objective of increasing girls’ access to education and supporting women with productive grants for improved livelihoods, complemented by the provision of cash transfers and social protection systems strengthening. The project is being implemented across three government agencies: The Ministry of Community Development and Social Services (MCDSS), the Ministry of Education (MOE), and the Gender Division (GD). The project has four components: (i) Support to Women’s Livelihood (SWL) currently implemented and coordinated by the Department of Community Development in MCDSS; (ii) Keeping Girls in School (KGS) implemented and coordinated by MOE; (iii) Social Cash Transfer (SCT) implemented and coordinated by the Department of Social Welfare in MCDSS; and (iv) Institutional Strengthening and Systems Building (ISSB) implemented by the Planning Departments at MCDSS and the Gender Division. As part of the support under the Project, the Government of the Republic of Zambia is setting up a government-operated GBV call center. The call center will serve both GBV prevention and programming and support the operations of Grievance Redress Mechanisms under the (GEWEL 2). The call center is located in the Gender Division and is be set up with support from the GEWEL 2 Project. The Gender Division is mandated to coordinate GBV prevention and response and will therefore host the call center and refer to the appropriate service providers. This will help strengthen the role of the Division in coordinating GBV response. Further, the GBV service directories and the dashboard will enable efficient referrals of cases and enhance GBV case management. Overall Objective To enhance the existing GBV dashboard by incorporating additional functionalities, data points, and security measures, and seamlessly integrate it with the GBV call center to improve case management, data analysis, response efficiency, and survivor-centered support, while adhering to ethical standards for data privacy and protection. The detailed Terms of Reference (TOR) for the assignment can be obtained from Office of the President Cabinet Office, New Secretariat Building P.O Box 30208 Lusaka or through e-mail: [email protected] or [email protected] The Gender Division now invites eligible “Consultants” to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The assignment is expected to be conducted by the firm with the following qualifications or requirements. Key Experts will not be evaluated at the shortlisting stage Knowledge/Expertise/ Skills required • At least 5 years’ experience in ICT systems development, integration, or digital transformation. • At least 5 recent live implementations of Management information system two of which have to be in Zambia. • Demonstrate understanding of Zambian demographics. • Demonstrate understanding of GBV, Social Protection & Case Management Systems. • Demonstrate strong capacity in Information Security & Data Protection. • Demonstrate capacity in Call Centre & Communication Systems Integration. • Demonstrate a local presence in Zambia with capacity to provide on site support during implementation and post deployment support. • Information detailing the company existence to include: PACRA Certificate of Registration, PACRA documents showing shareholding structure, valid ZRA tax clearance and valid Social Security compliance (NAPSA, Workers Compensation or NHIMA). The attention of interested Consultants is drawn to the World Bank’s “Procurement Regulations for IPF Borrowers” February 2025 (Procurement Regulations). The consultant will be selected in accordance with the Consultant Qualification Selection (CQS) method. Consultants may associate with other Consultants to enhance their qualifications, but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected. Expressions of Interest must be delivered in a written form in sealed envelope must be deposited in the tender box no later than Wednesday, 21st January, 2026 at 10:00 hours local time and be clearly marked “Enhancement of the Gender Based Violence Dashboard and Integrating it with the Gender Based Violence Call Centre”. Office of the President Cabinet Office, New Secretariat Building P.O Box 30208 Lusaka Tel: +260977218434
Selection of Procurement Specialist
REQUEST FOR EXPRESSION OF INTEREST CONSULTING SERVICES – INDIVIDUAL CONSULTANT SELECTION (OPEN; NATIONAL) PROCUREMENT SPECIALIST COUNTRY: Zambia NAME OF PROJECT: Girls’ Education and Women’s Empowerment and Livelihood for Human Capital (GEWEL 2) Project Credit No: IDA E3020 Assignment Title: Selection of Procurement Specialist The Government of Zambia with support from the World Bank is implementing the Girls’ Education and Women’s Empowerment and Livelihood for Human Capital (GEWEL 2) Project with the main objective of promoting human capital development and productivity among poor and vulnerable girls and women, while strengthening adaptive social protection delivery systems. The project is being implemented across four Government Agencies; The Ministry of Community Development and Social Services (MCDSS), Ministry of Education (MOE), Ministry of Health (MOH) and the Gender Division in the Office of the President (GD). The project has four components, the Foundational Social Cash Transfer and Nutrition (SCT) implemented by the department of Social Welfare at MCDSS and the Ministry of Health, Keeping Girls in School and Beyond (KGS) implemented by MOE, Supporting Women’s Livelihoods for Climate-Smart Productive Inclusion (SWL) implemented by the department of Community Development at MCDSS and the Institutional Strengthening and Systems Building for Cash ‘Plus’ Delivery (ISSB) implemented by the departments of Planning and Information at MCDSS and Gender Division respectively. Additionally, the National Secretariat for the GEWEL 2 Project and the overall coordination across project components lies within the Gender Division at Cabinet Office. To efficiently and effectively execute the implementation of the ISSB component and provide oversight and coordination, the Gender Division through the GEWEL 2 National Secretariat seeks to create a Project Implementation Unit (PIU). The PIU will comprise four staff, the Project Coordinator, Monitoring and Evaluation Specialist, Communication Specialist and Procurement Specialist. The Gender Division now wishes to invite Expressions of interest for the position of Procurement Specialist. Objective: i) Support departments of Planning and Information at MCDSS and Gender Division for all procurement process starting from bidding document preparation to award the contract and (ii) closely monitor the contract management process of the signed contracts of departments of Planning and Information at MCDSS and Gender Division on behalf Project Coordinator for proper integration of the project. Key tasks/Responsibility: Procurement Consultant will work as a full-time member of the procurement team in PIU, and will be responsible for assisting of departments of Planning and Information at MCDSS and Gender Division so that the procurements are done as per the relevant Regulations of World Bank. The Consultant will have a significant role in assuring the integrity, fairness, and overall quality of procurement in conformance with the requirements of the guidelines of the World Bank. He/she should not have any conflict of interest while working and should keep all the project information confidential. The Consultant will carry out the following main activities: a) Develop procurement plan for Works, Goods and Services under the project, and update the Plan as and when needed (at least quarterly) through the Bank’s Systematic Tracking of Procurement Exchanges system (STEP). Upload and update the procurement transactions using STEP. b) Prepare drafts to Request for Expressions of Interest (REOI), Invitation for Bids (IFB), Invitation for Prequalification (IFP), Bidding Document, Prequalification Document (PQD), Request for Proposals (RFP) and Pre-Bid Meeting Minutes as per World Bank Procurement Regulations; c) Guide and conduct procurement in accordance with World Bank Procurement Regulations for IPF Borrowers” (September 2023) (“Procurement Regulations”) the Bank’s Systematic Tracking and Exchanges in Procurement (STEP) system will be used to prepare, clear and update Procurement Plans and conduct all procurement transactions for the Project; d) Take part, as a member of evaluation committees; e) Provide timely advice to PIU in making submissions for Letter of No Objection at World Bank, help PIU on necessary documentation and revision of the submissions as advised by the Bank officials. f) Help PIU to address the procurement related complaints, which will include (a) review of the complaints vis-à-vis the respective procurement processes and documents, and (b) participation in discussions that PIU members may have with complainants. g) Provide advice and training to PIU members on World Bank New Procurement Framework (NPF) and procurement related matters, on need basis as a part of the institutional capacity building of departments of Planning and Information at MCDSS and Gender Division; h) Closely monitor procurement activities in reference to the Procurement Plan timeline and the procurement approval process of the Government and bring any slippage of activities immediately to the attention of the Project Coordinator. i) Prepare quarterly report on procurement status and procurement risk mitigation framework and arrange submission of the same to IDA for review. j) Assist in preparing TORs and associated documents for other consultants, as appropriate. k) Conduct diagnostic analyses on delays, inefficiency, etc. in the system, and provide recommendations to improve the same, if required. l) Conduct site visits and verify supervision consultant’s (if any) periodic reports on physical progress. m) Prepare contract management checklist and suggest improvement on contract administration by different contractors at different sites. n) Report any possibility of contract variation. o) Report on implementation of sustainability factors in procurement and contract management, including economic, social and environmental considerations. p) Conduct procurement activities under the project using e-GP portal as applicable. q) Any other task assigned by the Project management as and when required Education and Experience • Graduate qualification (at least Graduate in engineering/ procurement/ supply chain management/ commerce / finance/ business/ management/ law/environmental science or suitable equivalency). • At least 5 years of general experience out of which three years of experience as Procurement Specialist/Procurement Consultant or have had responsibilities with a substantial content of his / her position in the procurement area (use of internationally accepted contract documents for works, goods and services. • Specialized knowledge of procurement of goods; various forms of construction contracts; selection/ contracting of consultant services; preparation of bidding / contract documents for the international procurement of goods, works, services; public procurement policies; sustainable procurement; advanced contract management. • Basic knowledge and understanding of e-Government Procurement (e-GP) • Knowledge and experience in technical, commercial and legal aspects of procurement of the World Bank- financed project will be an added advantage. • Strong communication skills in presenting, discussing and resolving difficult issues. Ability to work efficiently and effectively in a multidisciplinary team. E. Duration of the Assignment The duration of the assignment will be throughout the project’s duration of 24 months. But it may be extended as per requirement of the project. However, this will depend on performance of the individual in the position. F. Institutional Arrangement: The Consultant will work under direct control of the Project coordinator. S/he will report directly to the Project coordinator with close collaboration with other officials of the Project. The Consultant shall be accountable to the Project coordinator for his/her day-to-day activities. G. Reporting Obligations: (1) Monthly Activity Report (2) Quarterly Summarized report (3) Final Report. H. Procurement/ Hiring method The Consultant will be hired and contracted as per the “Individual Consultant (IC)” Selection method of World Bank Procurement Regulation (PR), September, 2023. Further information can be obtained at the address below during office hours between 08:00 to 17:00 hours. Expression of interest must be delivered in a written form (hard copy) in the Tender Box to the address below by 17:00 hours Zambia Standard Time on 9 th May, 2025. The Expression of interest must be addressed to: The Head Procurement and Supplies Unit Cabinet Office Office of the President Independence Avenue P.O Box 30208 Lusaka REQUEST FOR EXPRESSION OF INTEREST CONSULTING SERVICES – INDIVIDUAL CONSULTANT SELECTION (OPEN; NATIONAL) PROCUREMENT SPECIALIST COUNTRY: Zambia NAME OF PROJECT: Girls’ Education and Women’s Empowerment and Livelihood for Human Capital (GEWEL 2) Project Credit No: IDA E3020 Assignment Title: Selection of Procurement Specialist The Government of Zambia with support from the World Bank is implementing the Girls’ Education and Women’s Empowerment and Livelihood for Human Capital (GEWEL 2) Project with the main objective of promoting human capital development and productivity among poor and vulnerable girls and women, while strengthening adaptive social protection delivery systems. The project is being implemented across four Government Agencies; The Ministry of Community Development and Social Services (MCDSS), Ministry of Education (MOE), Ministry of Health (MOH) and the Gender Division in the Office of the President (GD). The project has four components, the Foundational Social Cash Transfer and Nutrition (SCT) implemented by the department of Social Welfare at MCDSS and the Ministry of Health, Keeping Girls in School an
Selection of Project Coordinator
GIRLS' EDUCATION AND WOMEN'S EMPOWERMENT AND LIVELIHOOD FOR HUMAN CAPITAL (GEWEL 2) PROJECT REQUEST FOR EXPRESSIONS OF INTEREST CONSULTING SERVICES -INDIVIDUAL CONSULTANTS SELECTION (OPEN; NATIONAL) COUNTRY: Zambia NAME OF PROJECT: Girls’ Education and Women’s Empowerment and Livelihood for Human Capital (GEWEL 2) Project Credit No: IDA E3020 Assignment Title: Selection of Project Implementing Unit (PIU) The Government of Zambia with support from the World Bank is implementing the Girls’ Education and Women’s Empowerment and Livelihood for Human Capital (GEWEL 2) Project with the main objective of promoting human capital development and productivity among poor and vulnerable girls and women, while strengthening adaptive social protection delivery systems. The project is being implemented across four Government Agencies; The Ministry of Community Development and Social Services (MCDSS), Ministry of Education (MOE), Ministry of Health (MOH) and the Gender Division (GD) in the Office of the President. The project has four components, the Foundational Social Cash Transfer and Nutrition (SCT) implemented by the department of Social Welfare at MCDSS, Keeping Girls in School and Beyond (KGS) implemented by MOE, Supporting Women’s Livelihoods for Climate-Smart Productive Inclusion (SWL) implemented by the department of Community Development at MCDSS and the Institutional Strengthening and Systems Building for Cash ‘Plus’ Delivery (ISSB) implemented by the Departments of Planning and Information at MCDSS and Gender Division respectively. Additionally, the National Secretariat for the GEWEL 2 Project and the overall coordination across project components lies within the Gender Division at Cabinet Office. To efficiently and effectively execute the implementation of the ISSB component and provide oversight and coordination, the Gender Division through the GEWEL National Secretariat seeks to create a Project Implementation Unit (PIU). The PIU will comprise four staff, the Project Coordinator, Monitoring and Evaluation Specialist, Communication Specialist and Procurement Specialist. PROJECT COORDINATOR (1) The Responsibilities/ Accountabilities of a Project Coordinator includes the following: i. Coordinate across the implementing Ministries towards the effective and efficient implementation of the project working collaboratively with GEWEL Component Managers and Coordinators; ii. Providing technical advice and support to project teams across the implementing Ministries; iii. Coordinating across components on the timely submission of Project work plans and reports and their consolidation for submission to the World Bank; iv. Lead the day to day implementation of the GD ISSB component, ensuring the high technical quality and timeliness of the interventions focused on GBV prevention and response, Gender Policy, etc.; v. Coordinate GEWEL implementation support mission in conjunction with World Bank staff and facilitate meetings and discussions across components as required by the National Coordinator; vi. Maintains project calendar of events and supports the National Coordinator to organize and facilitate scheduled meeting such as the Technical meetings, Steering Committee Meetings and World Bank Implementation Support meetings; vii. Ensure the Audit of the GEWEL Project is undertaken on time by facilitating and supporting the Audit and Finance teams during the Process; viii. Arranges project-related travel and/or events; ix.Leads the coordination of the GEWEL project communications effort across components; x. Assist the Project Team in the planning and execution of work schedules, project reviews, and project/programme highlight reports; xi. Monitor the project progress and prepare periodic reports to be submitted to various to the World Bank; xii. To be responsible for ensuring that all project documentation is stored logically and securely in accordance with agreed document management processes; xiii. Facilitate timely submission of Interim Financial Reports to the World Bank xiv. Assist in procurement of goods and services, including raising requisitions, tracking purchase orders, processing receipts, budget monitoring and maintenance of all associated records; xv. Contract Management for Consultancies; xvi. Liaise with all parties (including IT colleagues, users, departments and system suppliers) on issues that arise during the project life cycle; xvii. Managing and guiding staff members and consultants contracted by GEWEL to work on the activities and objectives listed in the AWPB, and ensuring that their work is conducted in a timely manner and hold high quality; xviii. Coordinate the roll out and implementation of the GBV Action Plan including the GEWEL Grievance Redress Mechanism; Qualifications and Experience • Degree in Economics, Development Studies, International Development, Business Administration or related field • Master’s degree in Economics or Development Studies will be added advantage • Should have worked on a similar World Bank project for at least 3-years • At least eight years working experience gained with government or large and reputable private or donor funded organization, with vast knowledge of government policies and other relevant sectors especially the National Gender Policy, Education Policy and the Social Protection Policy; • Experience working with other donors on Social Protection and GBV prevention and response; • Demonstrated experience in the area of gender policy and programming, particularly in the area of GBV prevention and response. Other Competencies (a) Ability to coordinate a large team across various ministries and departments (b) Ability to prioritize tasks and manage time effectively to meet tight deadlines (c) Ability to plan, organize and coordinate (d) Excellent word processing, spreadsheet, database and internet research skills. Strong Microsoft Word, Excel, PowerPoint skills are required. (e) Problem solving, negotiation and follow-up skills (f) Excellent interpersonal skills – verbal and written communication (g) Judgment, discretion, initiative, ability to work independently (h) Flexibility and ability to learn quickly (i) Attention to detail and active listening skills (j) Solutions-oriented with ability to work in a high intensity work environment (k) Ability to work well with all levels of internal management and staff, as well as outside clients and vendors and to interact professionally with a diverse group of clients and staff Duration of employment: 2 years Commencement of the Service: After Contract Signing Cabinet Office- Gender Division under The Girls’ Education and Women’s Empowerment and Livelihood for Human Capital (GEWEL 2) Project now invites eligible “Consultants” to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria are: educational qualification, experience (general & specific) and knowledge in procurement. A Consultant will be selected through the ‘Open Competitive Selection of Individual Consultants’ method in accordance with World Bank’s “Procurement Regulations for IPF Borrowers” July 2016, Revised September 2023 (“Procurement Regulations”). The attention of interested Consultants is drawn in particular to:(i) Section III, paragraphs, 3.14, 3.16, and 3.17 of the Procurement Regulations setting forth the World Bank’s policy on Conflict of Interest, and (ii) Section III, paragraphs, 3.21-3.24 of the Procurement Regulations setting forth the World Bank’s policy on Eligibility, including the specific pre-requisite conditions to be met for the eligibility, on exceptional basis, of Government officials and civil servants of the Borrower’s country under consulting contracts in the Borrower’s country. Individuals who are currently working as procurement consultants on another World Bank- financed project may also compete in this selection process, but if they are selected they will be required before signing the proposed contract to provide documentary evidence of having satisfactorily complied with their existing contract’s requirements with respect to early termination of the contract by the consultant, including advance notice period, to avoid disruption in implementation of that project. Further information can be obtained at the address below during office hours between. 08:00 to 17:00 hours. Expressions of interest must be delivered in a written form (hard copy) in the Tender Box to the address below by 17:00 hours Zambia Standard Time on 31st January, 2025. Ketty K. Musonda Head Procurement and Supplies Unit Cabinet Office Office of the President Independence Avenue P.O Box 30208 Lusaka Tel: Tel:+260-211-256674/0977 780 864/0974019227 Email: [email protected]/[email protected]/[email protected]
Recruitment of Communication Consultant
REQUEST FOR EXPRESSIONS OF INTEREST CONSULTING SERVICES -INDIVIDUAL CONSULTANTS SELECTION (OPEN; NATIONAL) COUNTRY: Zambia NAME OF PROJECT: Girls’ Education and Women’s Empowerment and Livelihood for Human Capital (GEWEL 2) Project Credit No: IDA E3020 Assignment Title: Selection of Project Implementing Unit (PIU) The Government of Zambia with support from the World Bank is implementing the Girls’ Education and Women’s Empowerment and Livelihood for Human Capital (GEWEL 2) Project with the main objective of promoting human capital development and productivity among poor and vulnerable girls and women, while strengthening adaptive social protection delivery systems. The project is being implemented across four Government Agencies; The Ministry of Community Development and Social Services (MCDSS), Ministry of Education (MOE), Ministry of Health (MOH) and the Gender Division (GD) in the Office of the President. The project has four components, the Foundational Social Cash Transfer and Nutrition (SCT) implemented by the department of Social Welfare at MCDSS, Keeping Girls in School and Beyond (KGS) implemented by MOE, Supporting Women’s Livelihoods for Climate-Smart Productive Inclusion (SWL) implemented by the department of Community Development at MCDSS and the Institutional Strengthening and Systems Building for Cash ‘Plus’ Delivery (ISSB) implemented by the Departments of Planning and Information at MCDSS and Gender Division respectively. Additionally, the National Secretariat for the GEWEL 2 Project and the overall coordination across project components lies within the Gender Division at Cabinet Office. To efficiently and effectively execute the implementation of the ISSB component and provide oversight and coordination, the Gender Division through the GEWEL National Secretariat seeks to create a Project Implementation Unit (PIU). The PIU will comprise four staff, the Project Coordinator, Monitoring and Evaluation Specialist, Communication Specialist and Procurement Specialist. COMMUNICATION SPECIALIST The Responsibilities/ Accountabilities of a Communication Specialist Includes the Following: I. Acquire and maintain a detailed knowledge of the project guidelines and Divisions policies, strategies, and to keep up-to-date with relevant developments. II. Develop and implement a communication strategy that includes media outreach and social media content creation and communication. III. Research and write press releases, and content for the project website, info graphics, blogs, brochures, leaflets, pop-ups and newsletters etc. IV. Prepare radio and TV scripts aimed at raising the profile of the project V.Arrange and coordinate press conferences, and plan events. VI. Facilitate the resolution of disputes with external role-players. VII. Work with key internal role-players to brainstorm content ideas, in line with the project’s strategy and in support of various effective communication initiatives. VIII. Support and evaluate results of communication campaigns/sensitization with theteam. IX. Build and maintain relationships with journalists and key external role-players. Qualification, Experience and Key Attributes: I. Bachelor’s degree in Communications, Journalism, Public Relations or a related field (essential). II. Masters in the any field of Communication is an added advantage III. A minimum of 3 years’ experience in communications strategy development in the Education sector (essential). IV. Have Gender and Community mobilization skills V. Excellent written and verbal communication skills. VI.Works well under pressure and meets tight deadlines. VII. Highly computer literate with capability in email, MS Office and related businessand communication tools. VIII. Content writing experience for all media platforms IX.Ability to adapt to emerging technologies. X.Proven social media and networking expertise. XI. Strategic and creative mindset. Duration of employment: 2 years Commencement of the Service: After Contract Signing Cabinet Office- Gender Division under The Girls’ Education and Women’s Empowerment and Livelihood for Human Capital (GEWEL 2) Project now invites eligible “Consultants” to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria are: Educational qualification, experience (general & specific) and knowledge in procurement. A Consultant will be selected through the ‘Open Competitive Selection of Individual Consultants’ method in accordance with World Bank’s “Procurement Regulations for IPF Borrowers” July 2016, Revised September 2023 (“Procurement Regulations”). The Procurement Regulations can be viewed at the World Bank’s external website:https://thedocs.worldbank.org/en/doc/178331533065871195- 0290022020/original/ProcurementRegulations.pdf The attention of interested Consultants is drawn in particular to:(i) Section III, paragraphs, 3.14, 3.16, and 3.17 of the Procurement Regulations setting forth the World Bank’s policy on Conflict of Interest, and (ii) Section III, paragraphs, 3.21-3.24 of the Procurement Regulations setting forth the World Bank’s policy on Eligibility, including the specific pre-requisite conditions to be met for the eligibility, on exceptional basis, of Government officials and civil servants of the Borrower’s country under consulting contracts in the Borrower’s country. Individuals who are currently working as procurement consultants on another World Bank- financed project may also compete in this selection process, but if they are selected they will be required before signing the proposed contract to provide documentary evidence of having satisfactorily complied with their existing contract’s requirements with respect to early termination of the contract by the consultant, including advance notice period, to avoid disruption in implementation of that project. Further information can be obtained at the address below during office hours between. 08:00 to 17:00 hours. Expressions of interest must be delivered in a written form (hard copy) in the Tender Box to the address below by 17:00 hours Zambia Standard Time on 31st January, 2025. Ketty K. Musonda Head Procurement and Supplies Unit Cabinet Office Office of the President Independence Avenue P.O Box 30208 Lusaka Tel: Tel:+260-211-256674/0977 780 864/0974019227 E-mail: [email protected]/[email protected]/[email protected]
Selection of Monitoring and Evaluation Specialist
REQUEST FOR EXPRESSIONS OF INTEREST CONSULTING SERVICES -INDIVIDUAL CONSULTANTS SELECTION (OPEN; NATIONAL) COUNTRY: Zambia NAME OF PROJECT: Girls’ Education and Women’s Empowerment and Livelihood for Human Capital (GEWEL 2) Project Credit No: IDA E3020 Assignment Title: Selection of Project Implementing Unit (PIU) The Government of Zambia with support from the World Bank is implementing the Girls’ Education and Women’s Empowerment and Livelihood for Human Capital (GEWEL 2) Project with the main objective of promoting human capital development and productivity among poor and vulnerable girls and women, while strengthening adaptive social protection delivery systems. The project is being implemented across four Government Agencies; The Ministry of Community Development and Social Services (MCDSS), Ministry of Education (MOE), Ministry of Health (MOH) and the Gender Division (GD) in the Office of the President. The project has four components, the Foundational Social Cash Transfer and Nutrition (SCT) implemented by the department of Social Welfare at MCDSS, Keeping Girls in School and Beyond (KGS) implemented by MOE, Supporting Women’s Livelihoods for Climate-Smart Productive Inclusion (SWL) implemented by the department of Community Development at MCDSS and the Institutional Strengthening and Systems Building for Cash ‘Plus’ Delivery (ISSB) implemented by the Departments of Planning and Information at MCDSS and Gender Division respectively. Additionally, the National Secretariat for the GEWEL 2 Project and the overall coordination across project components lies within the Gender Division at Cabinet Office. To efficiently and effectively execute the implementation of the ISSB component and provide oversight and coordination, the Gender Division through the GEWEL National Secretariat seeks to create a Project Implementation Unit (PIU). The PIU will comprise four staff, the Project Coordinator, Monitoring and Evaluation Specialist, Communication Specialist and Procurement Specialist. MONITORING AND EVALUATION SPECIALIST The Responsibilities/ Accountabilities of Monitoring and Evaluation Specialist Includes the Following: I. Develop and implement a robust monitoring and evaluation system that will ensure tracking of project results at different levels (outputs, outcomes and impact). II. Develop/Adopt an integrated database of all projects activities and ensure accountability through regular data updates, data integrity and working in collaboration with the IT Team. III. Work with the project coordinator to ensure the timely collection of relevant and appropriate data needed for an effective monitoring and evaluation system. IV. Review existing data collection tools for the current project and make relevant suggestions. V. Incorporate field and technical team feedback to ensure the continuous improvement of data management systems within Gender-MIS. VI. Maintain and update the overall project indicator tracker based on submissions from the program officers VII. Develop M&E plans for all project activities and ensure the same is followed up during implementation; VIII. Carry out data quality assessments, regularly monitoring on agreed indicators to guide decision making IX. Provide alert to the respective KGS program officers on corrective actions required to avoid delays in implementation, including flagging operational issues and risks requiring timely actions. X. Collate prepare regional reports related to internal reporting such as the quarterly and annual reports XI. Ensure that the project office learns from all final evaluations of completed projects activities for decision making and improvement of project designs. XII. Lead and/or coordinate all project assessments, evaluations and performance evaluation tasks including planning and reporting on the same. XIII. Assist in the development of TOR for external surveys and consultant recruitments/ selection XIV. Coordinate the review of all survey reports prepared to ensure quality and accurate reporting. XV. Provide relevant evidence for learning from projects XVI. Share learning and provide constructive comments to colleagues in order to ensure programme quality XVII. Ensure Sex, Age, Disability Disaggregated Data (SADD), Accountability and Gender standards are consistently adhered in programme delivery XVIII. Build capacity of staff through training to ensure adoption of new data monitoring tools and quality of data collected. XIX. Keep abreast of new approaches and tools on M&E, and provide training to KGS staff as requested. Enable staff to monitor and evaluate their own efforts, gather relevant data and produce required progress reports; Qualification, Experience and Key Attributes: I. Masters or Bachelor’s Degree in Statistics, Economics, Monitoring & Evaluation, Demography, Population Studies; II. Demonstrated experience in data processing and management of large-scale surveys; III. Demonstrated experience of statistical packages and/ or data analysis software (e.g. SPSS, Excel, Epi Info, SMART, STAT 01) and advanced computer skills (word- processing, spread sheets, and databases) are a must; IV. At least 2 years’ direct experience in a position of monitoring and evaluation of World Bank projects; V. Strong experience in conducting research studies including the entire evaluation cycle, from design and formulation to implementation, analysis and presentation of results and recommendations; VI. Good oral and written communication skills in English; VII. Must be result focused and be able to work under pressure and tight deadlines; VIII. Excellent interpersonal skills and the ability to work well within a multi-cultural team environment; IX. Strong analytical skills; Duration of employment: 2 years Commencement of the Service: After Contract Signing Cabinet Office- Gender Division under The Girls’ Education and Women’s Empowerment and Livelihood for Human Capital (GEWEL 2) Project now invites eligible “Consultants” to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria are: Educational qualification, experience (general & specific) and knowledge in procurement. A Consultant will be selected through the ‘Open Competitive Selection of Individual Consultants’ method in accordance with World Bank’s “Procurement Regulations for IPF Borrowers” July 2016, Revised September 2023 (“Procurement Regulations”). The Procurement Regulations can be viewed at the World Bank’s external website:https://thedocs.worldbank.org/en/doc/178331533065871195- 0290022020/original/ProcurementRegulations.pdf The attention of interested Consultants is drawn in particular to:(i) Section III, paragraphs, 3.14, 3.16, and 3.17 of the Procurement Regulations setting forth the World Bank’s policy on Conflict of Interest, and (ii) Section III, paragraphs, 3.21-3.24 of the Procurement Regulations setting forth the World Bank’s policy on Eligibility, including the specific pre-requisite conditions to be met for the eligibility, on exceptional basis, of Government officials and civil servants of the Borrower’s country under consulting contracts in the Borrower’s country. Individuals who are currently working as procurement consultants on another World Bank- financed project may also compete in this selection process, but if they are selected they will be required before signing the proposed contract to provide documentary evidence of having satisfactorily complied with their existing contract’s requirements with respect to early termination of the contract by the consultant, including advance notice period, to avoid disruption in implementation of that project. Further information can be obtained at the address below during office hours between. 08:00 to 17:00 hours. Expressions of interest must be delivered in a written form (hard copy) in the Tender Box to the address below by 17:00 hours Zambia Standard Time on 31st January, 2025. Ketty K. Musonda Head Procurement and Supplies Unit Cabinet Office Office of the President Independence Avenue P.O Box 30208 Lusaka Tel: Tel:+260-211-256674/0977 780 864/0974019227 E-mail: [email protected]/[email protected]/[email protected]