Cloud-Based Omnichannel Contact Centre as a Service — South African Social Security Agency

Original title: The South African Social Security Agency hereby invites proposals for the appointment of a service provider for the provision of a Cloud-Based Omnichannel Contact Centre as a Service (Ccaas) and Contact Centre Operations services for the South African Social Security Agency for a period of three (3) years.

Deadline

October 9, 2026

Closed

Published on September 17, 2026 at 12:00 AMModified on September 19, 2026 at 01:13 AM

Key information

Type: IT & Telecom
Location: South Africa
Deadline: October 9, 2026 at 11:00 AMClosed
Estimated Value: Not disclosed
Language of Notice: English

What is this tender about?

Cloud-Based Omnichannel Contact Centre as a Service — South African Social Security Agency is an it & telecom procurement opportunity published by South African Social Security Agency in South Africa on September 17, 2026. Submissions closed on October 9, 2026. 1 official document is attached below.

The South African Social Security Agency hereby invites proposals for the appointment of a service provider for the provision of a Cloud-Based Omnichannel Contact Centre as a Service (Ccaas) and Contact Centre Operations services for the South African Social Security Agency for a period of three (3) years. Special Conditions:

Refer to Terms of Reference, Paragraph 17.1 Contact:

Name: Mr. Mandla Sibeko Email: ccaasbid@sassa.gov.za

Tel: 012-400-2634

What are the key dates?

Publication
September 17, 2026
Bid Submission Deadline
October 9, 2026
Evaluation & Award
Pending
Contract Signature
Pending

Procuring Entity

Name: South African Social Security Agency

Which documents are available?

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Bidding Document