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ocds-bidanga-XX-294327

activetender

Provision of Cloud Contact Center — UNHCR Private Sector Partnerships Philippines

Titre original : Request for Quotation for the provision of Cloud Contact Center for the Private Sector Partnerships of United Nations High Commissioner for Refugees Philippines

Published on March 22, 2026 at 11:19 PMModified on March 22, 2026 at 11:19 PM

Key information

Type
IT & Télécom
Estimated Value
Not disclosed
Language of Notice
English

Description

Request for Quotation for the provision of Cloud Contact Center for the Private Sector Partnerships of United Nations High Commissioner for Refugees Philippines

UNHCR

Request for Quotation for the provision of Cloud Contact Center for the Private Sector Partnerships of United Nations High Commissioner for Refugees Philippines

Request for quotation

Reference:

RFQ/26/007/RBAP/PSP

Beneficiary countries or territories:

Philippines

Registration level:

Basic

Published on:

18-Mar-2026

Deadline on:

10-Apr-2026 23:59 (GMT 1.00)

Description

UNHCR Philippines seeks a qualified vendor to provide a Cloud Contact Centre System that will support telemarketing and donor engagement activities of the PSP unit.

The system will enable PSP Philippines to conduct outbound telemarketing campaigns and inbound donor support calls to strengthen donor acquisition, donor stewardship, and emergency fundraising efforts.

The cloud contact centre must provide a secure, scalable, and easy to operate platform that allows UNHCR to manage donor communications independently while maintaining full control over donor data. The solution must support integration with CRM

Tender Timeline

  1. Publication

    Pending

  2. Evaluation & Award

    Pending

  3. Contract Signature

    Pending

Tender Documents

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