The Establishment of a Modern Call Center and Corporate Enterprise Communication System in favor of NaFAA

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Liberia Sustainable Management of Fisheries Project (LSMFP)

National Fisheries & Aquaculture Authority

P. O. Box 10-1384

United Nations Drive, Bushrod Island

1000 MONROVIA 10, LIBERIA

Specific Procurement Notice (SPN)

Request for Proposal (RFP)

Information Systems

(The Establishment of a Modern Call Center and Corporate Enterprise Communication System in favor of NaFAA)

(Without Prequalification)

Purchaser: National Fisheries & Aquaculture Authority (NaFAA)

Project: Liberia Sustainable Management of Fisheries Project (LSMFP)

Contract title: The Establishment of a Modern Call Center and Corporate Enterprise Communication System in favor of NaFAA

Country: Monrovia, Liberia

Loan No. /Credit No. / Grant No.: IDA-V3100

RFP No: LR-NAFAA-394382-GO-RFB

Issued on: January 24, 2025

• The National Fisheries & Aquaculture Authority (NaFAA) has received financing from the World Bank toward the cost of the Liberia Sustainable Management of Fisheries Project (LSMFP), and intends to apply part of the proceeds toward payments under the contract: The Establishment of a Modern Call Center and Corporate Enterprise Communication System in favor of NaFAA: “For this contract, the Borrower shall process the payments using the Direct Payment disbursement method, as defined in the World Bank’s Disbursement Guidelines for Investment Project Financing, except for those payments, which the contract provides to be made through letter of credit.”

• The National Fisheries & Aquaculture Authority (NaFAA) now invites sealed Bids from eligible Bidders for Establishment of a Modern Call Center and Corporate Enterprise Communication System in favor of NaFAA.

• Bidding will be conducted through national competitive procurement using Request for Proposals (RFP) as specified in the World Bank’s “Procurement Regulations for IPF Borrowers” July 2016, revised November 2017, revised July 2018, November 2020, and revised September 2023 (“Procurement Regulations”), and is open to all eligible Bidders as defined in the Procurement Regulations.

• Interested eligible Proposers may obtain further information from the Project Implementation Unit, 1st Floor, NaFAA Technical Office, Mesurado Pier, Freeport, Bushrod Island; and inspect the bidding document during office hours 0900 to 1600 hours.

• The Request for Proposal document in English may be requested by interested eligible Proposers upon the submission of a written application to the address below. The document will be sent by via email in pdf or in a format that cannot be altered.

• Proposals must be delivered to the address below on or before February 20, 2025 at l1:00am. Electronic procurement will be permitted. Late Proposals will be rejected. The outer Proposal envelopes marked “ORIGINAL PROPOSAL”, and the inner envelopes marked “TECHNICAL PART” will be publicly opened in the presence of the Proposers’ designated representatives and anyone who chooses to attend, via virtual link or should share link/means of contact at the address below on February 20, 2025 at 11:30 am on the same day. All envelopes marked “FINANCIAL PART” shall remain unopened and will be held in safe custody of the Purchaser until the second public Proposals opening.

• All Proposals must be accompanied by a Proposal Security” of (US$5,000.00) from a reputable bank in the form of a Bank Guarantee as stated in the bidding document.

• Attention is drawn to the Procurement Regulations requiring the Borrower to disclose information on the successful Proposer’s beneficial ownership, as part of the Contract Award Notice, using the Beneficial Ownership Disclosure Form as included in the request for proposal document.

• The address (es) referred to above is:

Attn: Project Coordinator

Liberia Sustainable Management of Fisheries Project (LSMFP)

1st Floor, National Fisheries & Aquaculture Authority, Technical Office

Mesurado Pier, Coast Guard Base, Freeport of Monrovia, Liberia

Cell #: 0886-532901/0770187326/0770538462

E-mail [email protected] /[email protected] / [email protected]