ICT Specialist

(NOTE: This is being done to update the system; the advertisement was already published last year in December 2024.)

COUNTRY: ZAMBIA

NAME OF PROJECT: GIRLS' EDUCATION AND WOMEN'S EMPOWERMENT AND LIVELIHOODS FOR HUMAN CAPITAL PROJECT

Credit No: P181391

Assignment Title: Selection of Individual Consultants

Reference No.: MCDSS/SWL/C/2024

ICT SPECIALIST (1)

Job Summary

The Information Technology specialist is responsible for installing, configuring and maintaining computer systems, software and networks. The specialist will act as a key technical expert, ensuring the smooth operation of computer systems, networks and software and providing support to user under the SWL initiative at HQ, Province and district levels.

Duties and Responsibilities

• Design and implement, manage and maintain the Project MIS and other software solutions such a mobile smart application;

• Through the use of MIS systems, manage the electronic identification of beneficiaries, enrolment, payment of productivity grants and grievance procedures and redress as well as management reporting;

• Assist with the installation of new hardware and software and help train employees on its use;

• Specify and manage a secure computer server room (data centre) as a primary location for the Project MIS and other software solutions;

• Define and implement secure data storage & data back-up policies;

• Define and implement a Disaster Recovery Policy including the provision of a secondary server hosting facility;

• Working together with project district staff, manage emails from District, compile and summarize reports from Districts to make the payment of productivity grants more efficient;

• Oversee data entry and IT activities at province and district levels and supervise district data entry officers;

• Generate periodic reports and analyses using the MIS on data collected from the field;

• Support the piloting of innovations in mobile information technologies by the MIS, M&E and the broader SWL team such as the use of tablets, and assist with roll out as deemed feasible by Project Manager;

• Work together with project staff to design M&E surveys and collection tools;

• Maintain historical records by documenting system changes and revisions;

• Provide useful advice to SWL MIS development consultants;

• Perform troubleshooting and research toward the resolution of technology related problems;

• Clean computer equipment and tools.

Qualification, Experience and Key Attributes

• Full Grade 12 Certificate or Equivalent.

• Bachelor’s Degree in Information System, Computer Science, Information Technology or a related field.

• A Master’s degree in Information System, ICT, Computer Science or Information Technology is an added advantage.

• Professional Certification in MIS, Database Management or ICT Security is an added advantage.

• Must be a member of ICTAZ

• At least 7 years of experience in managing information systems.

• Experience working with Donor funded project or Public Sector Programme is desirable

• Strong experience in design, implementation and management of MIS Systems for large scale projects.

• Proven ability to work with database management systems, data analysis software and information technology platforms (e.g. SQL, Oracle, or other data base management software).

• Familiarity with social protection Programmes particularly in developing countries is highly desirable

• Strong knowledge of data protection, information security protocols and best practices in handling sensitive data is desirable

• Excellent skills in designing and implementing technical training and capacity building Programmes with proven experience in developing training materials and providing user support

• Must possess strong organizational, communication and leadership skills.

Ability to manage teams and work in multidisciplinary teams.

REPORTING LINE: The ICT specialist will be reporting to the Project Manager

Duration

• The assignment is expected to last for an initial period of two years, with the possibility of renewal based on performance and project needs.

Location

• The consultant will be based at the Ministry of Community Development and Social Services in Lusaka, with occasional travel to Provincial and district Offices.

Performance Evaluation

Annual performance evaluations will be conducted at the end of each year using established key performance indicators (KPIs) based on targets as set out in the AWPB, Project document and Individual workplans. The consultant will be expected to meet the performance standards as agreed. Failure to meet these standards may result in performance improvement plans or other disciplinary action.

Procurement method

The Consultant will be hired and contracted as per the “Individual Consultant (IC)” Selection method of World Bank Procurement Regulation (PR), September 2023.

Performance Evaluation

Annual performance evaluations will be conducted at the end of each year using established key performance indicators (KPIs) based on targets as set out in the AWPB, Project document and Individual work plans. The consultant will be expected to meet the performance standards as agreed. Failure to meet these standards may result in performance improvement plans or other disciplinary action.

Procurement method

The Consultant will be hired and contracted as per the “Individual Consultant (IC)” Selection method of World Bank Procurement Regulation (PR), September 2023.

The Ministry of Community Development and Social Services through the GEWEL 2 – SWL and Beyond, now invites eligible “Consultants” to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria are: Educational qualification, experience (general & specific) and knowledge in project management of World bank projects.

The Consultants will be selected through the ‘Open Competitive Selection of Individual Consultants’ method in accordance with World Bank’s “Procurement Regulations, Revised September, 2023 (“Procurement Regulations”).

The attention of interested Consultants is drawn in particular to:

• Section III, paragraphs, 3.14, 3.16, and 3.17 of the Procurement Regulations setting forth the World Bank’s policy on Conflict of Interest, and

• Section III, paragraphs, 3.21-3.24 of the Procurement Regulations setting forth the World Bank’s policy on Eligibility, including the specific pre-requisite conditions to be met for the eligibility, on exceptional basis, of Government officials and civil servants of the Borrower’s country under consulting contracts in the Borrower’s country.

Individuals who are currently working as consultants on another World Bank-financed project may also compete in this selection process, but if they are selected they will be required before signing the proposed contract to provide documentary evidence of having satisfactorily complied with their existing contract’s requirements with respect to early termination of the contract by the consultant, including advance notice period, to avoid disruption in implementation of that project.

Further information can be obtained at the address below during office hours [i.e. 08;00 to 17;00 hours].

Expressions of interest must be delivered in hard copy to the address on or before 22nd November 2024 17:00 hours to the address below.

The Permanent Secretary,

Ministry of Community Development and Social Services

Private Bag W252

Community House

LUSAKA-ZAMBIA