Payment Manager

Payment Manager

SFSP

Background:

The government of Sudan is working to put Sudan on a path to sustainable, equitable, and broad-based peace and prosperity. The government is focused economic reform, including fossil fuel subsidies that are a primary cause of inflation and exchange rate depreciation. Any such reforms will impact household budgets. The Government wishes to mitigate the impact of these reforms by introducing the Sudan Family Support Program(SFSP).

SFSP is an unconditional cash transfer program intended to cover 80% of Sudanese, or 6.5 million families with a monthly transfer that depends on the size of the family. Families should be able to enroll to receive benefits through multiple channels including interactive SMS, and USSD gateway, a smart-phone application, and physical registration. The identification of families that enroll should be validated against the national civil registry. Families should have the option of establishing digital wallets through which they will receive the cash transfer. Where digital payments are not possible non-digital alternatives must be provided. The business processes and information flows must be secure, auditable, and efficient, focused on citizens and protect their privacy and rights.

The Program implementation will be executed by, a cross-Ministerial body chaired by the Ministry of Finance and Economic planning, co-chaired by the Ministry of Labor and Social Welfare, and includes the Ministry Interior, Justice, and the Central Bank of Sudan.

The objective:

The objective of the Payments Manager is to ensure that all families receive their monthly payments in accurate amounts, on time, and efficiently, and can use this digital payment to convert to cash or pay digitally for products and services. Key performance metrics will include the level of complaints received about the payment system, and the time elapsed between generation of payment orders and the receipt of payments by families. A secondary objective is to expand digital financial inclusion in Sudan and expansion of the payment network through the influence of the program.

Duties and responsibilities:

The Payments Manager will lead a team including a Payments Officer and an Audit and Reconciliation Firm that will prepare monthly reconciliation reports and provide performance feedback on the payment system.

• Where relevant, the Payments Manager will support procurement of payment service providers and vendors, and provide feedback on the performance of any contracted PSPs and vendors against agreed service levels;

• He / She will develop a time-bound strategy and implementation plan to ensure that all payment mechanisms (digital wallets, bank accounts or cash cards) available on time, are operational and effective, and easily usable to citizens.

• S/he will ensure that the public is aware of how to use the payment mechanisms and channels by working closely with the communication team.

• He or She will obtaining feedback from citizens and families on the payment processes and use this feedback to hold payment service providers accountable to performance standards;

• S/he will to ensure that women are the lead beneficiary (recipient of the cash transfer) as the default option, except in parts of the country where this is culturally not possible;

• S/he will coordinate closely with the rest of the team, communicating effectively all updates on progress on payments;

• Where necessary, the Payment Manager will make strategic decisions on changes or improvements to the payment system used in the Sudan Family Support Program;

• Develops strategic partnerships with key stakeholders to elicit support for and maximize the impact of the program;

• Respond to public and community inquiries and brief staff on matters of public interest and concern; and

• Support monitoring and evaluation efforts and information requirements.

Minimum Qualification, Skills and Experience Required:

• Master’s degree in business, economics, finance or technology p;

• Managerial or supervisory experience with teams of at least three direct reports;

• Has strong written and oral communication skills in English and Arabic;

• Ability to diplomatically handle sensitive situations with target audiences and cultivate productive relationships.

• Ability to deliver oral presentations to various audiences.

• Commitment in observing deadlines and achieving results.

• Remains calm in stressful situations and has a friendly, enthusiastic and positive attitude.

• Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women.

• Deep knowledge of the national and local context of Sudan.

Terms and Conditions for all Assignments

• All candidates will be reporting to SFSP program Manager

• The assignment will be twelve-month duration, extendable. The assignment may be extended, terminated or modified should the MoFEP determine that it is necessary, with a minimum notice period to the consultant of three weeks.

• All materials developed in the course of the project and program will be the ownership of the Government of Sudan and will be considered confidential, not to be shared without the permission of the Government.

Applications are to be submitted to the below email with the job identification on the subject title.

• [email protected]

• [email protected]

Deadline for application is: 27 of December, 2020