Enrolment Manager

Enrollment Manager

SFSP

Background:

The government of Sudan is working to put Sudan on a path to sustainable, equitable, and broad-based peace and prosperity. The government is focused economic reform, including fossil fuel subsidies that are a primary cause of inflation and exchange rate depreciation. Any such reforms will impact household budgets. The Government wishes to mitigate the impact of these reforms by introducing the Sudan Family Support Program(SFSP).

SFSP is an unconditional cash transfer program intended to cover 80% of Sudanese, or 6.5 million families with a monthly transfer that depends on the size of the family. Families should be able to enroll to receive benefits through multiple channels including interactive SMS, and USSD gateway, a smart-phone application, and physical registration. The identification of families that enroll should be validated against the national civil registry. Families should have the option of establishing digital wallets through which they will receive the cash transfer. Where digital payments are not possible non-digital alternatives must be provided. The business processes and information flows must be secure, auditable, and efficient, focused on citizens and protect their privacy and rights.

The Program implementation will be executed by, a cross-Ministerial body chaired by the Ministry of Finance and Economic planning, co-chaired by the Ministry of Labor and Social Welfare, and includes the Ministry Interior, Justice, and the Central Bank of Sudan.

Objective.

The objective of the Enrollment Manager is to ensure that all families can easily, efficiently and accurately enroll and participate in the Sudan Family Support Program, without duplication and without fraud. Key performance metrics will include the level of complaints received, and the time required to register the targeted number of families in each state.

Scope of Work.

The Enrollment Manager will be responsible for ensuring that all enrollment channels (through telcos, through MOFEP’s USSD Gateway, physical enrollment, and web application) are all delivered on time, are operational and effective, and easily accessible to citizens, through the following tasks and responsibilities:

• The Enrollment Manager will lead a team including enrollment focal points in each state, an officer responsible for family enrollment, and a call center to support families enrollment processes;

• S/he will work with technologists to design the user interfaces, menus and questions;

• S/he will ensure that the public is aware of how to use the enrollment mechanisms and channels by working closely with the communication team;

• She/will obtaining feedback from citizens and families on the enrollment channels and use this to schedule periodic improvements and new versions of enrollment technology or processes;

• S/he will design enrollment processes to be fully accessible to marginalized and vulnerable populations, including women, the disabled, illiterate or and internally-displaced;

• S/he will to ensure that women are the lead beneficiary (recipient of the cash transfer) as the default option, except in parts of the country where this is culturally not possible;

• S/he will coordinate closely with the rest of the team, communicating effectively all updates on progress toward enrollment targets in each state;

Minimum Qualification, Skills and Experience Required:

Qualifications

• Master’s degree in business or engineering;

• A minimum of eight years of professional experience;

• Managerial or supervisory experience with teams of at least three direct reports;

• Has strong written and oral communication skills in English and Arabic;

• Ability to diplomatically handle sensitive situations with target audiences and cultivate productive relationships.

• Ability to deliver oral presentations to various audiences.

• Commitment in observing deadlines and achieving results.

• Takes responsibility for incorporating gender perspectives and equal participation of women in all areas of work.

• Deep knowledge of the national and local context of Sudan.

• Terms and Conditions for all Assignments

• Candidate will be reporting to SFSP program Manager

• The assignment will be twelve-month duration, extendable. The assignment may be extended, terminated or modified should the MoFEP determine that it is necessary, with a minimum notice period to the consultant of three weeks.

• All materials developed in the course of the project and program will be the ownership of the Government of Sudan and will be considered confidential, not to be shared without the permission of the Government.

Applications are to be submitted to the below email with the job identification on the subject title.

• [email protected]

• [email protected]

Deadline for application is: 27 of December, 2020