Consultancy Services for the Development of a Five-Year Performance Improvement Plan — Zanzibar Energy Sector Transformation and Access Project

UNITED REPUBLIC OF TANZANIA

ZANZIBAR ENERGY SECTOR TRANSFORMATION AND ACCESS PROJECT.

REQUEST FOR EXPRESSIONS OF INTEREST

for

CONSULTANCY SERVICES FOR TECHNICAL ASSISTANCE FOR THE PREPARATION OF 5-YEAR PERFORMANCE IMPROVEMENT PLAN

CREDIT NUMBER: 68970-TZ

CTF LOAN NUMBER: TF0B5747-TZ

CTF GRANT NUMBER: TF0B5660-TZ

Assignment Title: Consultancy Services for Technical Assistance for the Preparation of 5-Year Performance Improvement Plan

Reference No. TZ-MOWEM-464932-CS-CQS

The Revolutionary Government of Zanzibar (RGoZ), through the United Republic of Tanzania, has received financing from the World Bank toward the cost of the Zanzibar Energy Sector Transformation and Access Project (ZESTA), and intends to apply part of the proceeds for consulting services.

Objective of the Assignment

The main objective of this assignment is to develop and prepare 5 Year Performance Improvement Plan (PIP) for electricity service in Zanzibar. This PIP will be the guide and roadmap for ZECO, ZURA and the MoWEM to achieve affordable, cost reflective, sustainable and reliable electricity services. The specific objectives of the assignment are to assist ZECO in the development of a Performance Improvement Plan which includes:

• Assess ZECO’s current operational, commercial, financial, customer service and organisational performance.

• Identify key performance gaps and constraints in alignment with ZESTA’s objectives

• Develop a comprehensive PIP with actionable strategies, specific initiatives, measurable indicators, and timelines.

• Provide key KPIs and financial information that will assist to ZURA in tariff setting and ongoing M&E of achievement to KPI targets

• Address key ZECO performance gaps relative to ZECO strategic objectives and ZECO Customer Charter (draft)

• Comply with ZURA’s regulatory requirements, guidelines regulations and performance monitoring framework.

• Build capacity within ZECO, ZURA and MoWEM for the implementation and monitoring of the PIP.

It is of high importance that the associated processes in realizing these objectives are characterized by good cooperation with ZECO to ensure proper ownership in the relevant institutions.

Scope of Work

The consultant will deliver an actionable, detailed 5-year PIP that addresses ZECO financial, technical, operational, commercial, ICT, customer service, organizational and organizational performance. The PIP should also address ZECO Unguja and Pemba operations. Specifically, the PIP should address the following components:

•

• System loss reduction (technical/commercial)

• Power quality and reliability

• Customer service and satisfaction

• Collection rates / Revenue Protection

• Network modernization and expansion

• Financial and cost management

• Regulatory compliance

• Business processes and Standard Operating Procedure (SOP)

• Safety and social responsibility

The Ministry of Water, Energy and Minerals now invites eligible consulting firm to indicate their interest in providing the above services. Interested consulting firm should provide information demonstrating that they have the required qualifications and relevant experience to perform the services. The consulting firm (or consortium of firms) should have at least the following qualifications and experience:

The consulting firm is required to have the following experience:

• Core Business and year in Business

• At least Ten (10) years’ experience in consulting work of which five (5) years must be in similar assignments.

• Relevant similar experience, which should specifically include the following:

• Must have successfully carried out at least three (3) assignments of a similar nature and scope for the energy sector in developing countries.

• Provide information on previous assignments which should include the name of the assignment, name and full contact address of the client, tasks performed by the consultant under the assignment, assignment value (in US dollars), and period (dates) of execution of the assignment.

• Proven experience in Sub-Saharan African countries, which will be considered a significant advantage due to familiarity with regional contexts and challenges.

• Technical and Managerial capability of the firm in the areas of technical assistance for the preparation of the awareness raising strategy and action plan. (Provide the structure of the organization, qualifications, and number of key staff for the assignment and their CVs).

The attention of interested consulting firm is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” November 2020, setting forth the World Bank’s policy on conflict of interest. Firms intending to submit expression of interest should not have conflict of interest and unfair competitive advantage as per Bank's Procurement Regulations.

Consultants may associate with other firms in the form of a joint venture or a sub-consultancy to enhance their qualifications. For firms participating in JV, each member of JV should independently meet the requirement of EoI criteria. For firm participating as association of lead and subconsultant, only the experience and qualification of lead firm will be assessed as per EoI criteria

A Consultant will be selected in accordance with the Consultant Qualification Selection (CQS) set out in the Procurement Regulations. (The detailed Terms of Reference (TOR) for the assignment can be Obtained upon asking through Email: ([email protected] and copy to [email protected])

Further information can be obtained at the address below during office hour, 07:00 to 03.30pm East African Time.

Expressions of interest must be delivered in a written form to the address below: (Both hard copy along with Soft copy by 25th September 2025 at 10:00 am local Time).

Ministry of Water Energy and Minerals

ZURA building 5th floor,

Procurement Unit, Room No. 502.

Attn: Saleh Said Suleiman (Project Coordinator)

P.O. Box 1569 Zanzibar

Maisara, Zanzibar

E-mail: [email protected] and copy to [email protected]