Monitoring and Evaluation Study on Indicators — Ethiopia Digital ID Project

REQUEST FOR EXPRESSION OF INTEREST

(CONSULTING SERVICES – FIRM SELECTION)

SELECTION AND EMPLOYMENT OF A FIRM TO CONDUCT M&E ON INDICATORS, INCLUDING A SATISFACTION SURVEY ON DIGITAL ID SERVICES

Country: Ethiopia

Project: Ethiopia Digital ID for Inclusion and Services Project

Project ID: P179040

Credit No. IDA-74630

Assignment Title: Selection and Employment of a Firm to conduct M&E on indicators, including a satisfaction survey on Digital ID services Ref. NO: ET-NIDP-491112-CS-QCBS

The Federal Democratic Republic of Ethiopia, Ministry of Finance (MoF), has received financing from the World Bank toward the cost of the Ethiopia Digital ID for Inclusion and Services Project. National ID Program, the ultimate project implementer intends to apply part of the proceeds for selecting of Consulting Firm for supervision of Office Renovation Works.

National ID Program as part of the project implementation program is looking for consulting firm to conduct M&E on indicators, including a satisfaction survey on digital id services that supports the NIDP.

Experienced consulting Firms who have considerable experience are invited to express their interest for the assignment.

Objectives of the Assignment

Monitoring and Evaluation (M&E) of the performance of the partners is essential for digital ID programs because their scale and complexity require a structured approach to ensure they deliver meaningful results. National digital ID systems can generate significant benefits, but only when implementation is closely monitored to track progress, measure impact, and identify gaps early. A strong M&E function ensures accountability and transparency, particularly important when handling sensitive personal data, and supports proactive risk mitigation, including issues related to system reliability, data protection, and exclusion of vulnerable groups. Ultimately, M&E enables informed, data-driven decision-making and guides the system’s evolution toward long-term success and sustainability.

The objective of this assignment is to:

• Establish an operational Monitoring, Evaluation, and Learning MEL ecosystem within NIDP, including methods, tools, SOPs, indicators, dashboards, and performance monitoring mechanisms.

• Monitor the reliability, availability, responsiveness, and security of the Fayda system, including field-level operations, registration centers, printing and issuance partners, and service integration pathways.

• Conduct periodic user experience research to understand service perceptions, adoption, barriers, awareness, and grievances.

• Evaluate the performance of outsourced service providers and monitor SLA compliance.

• Analyze and report on inclusion outcomes to identify underserved or excluded populations.

• Build institutional MEL capacity within NIDP through training, coaching, and knowledge transfer.

Scope of the consulting services and specific tasks

Scope

The scope of work is designed to provide a 360-degree view of the Fayda ecosystem, integrating quantitative data from system logs with qualitative insights from field-level research. The Consultant shall execute the following tasks over the 36-month duration of the assignment.

Duration and Location of the Assignment

• Duration: 36 calendar months (3 years), subject to an initial six-month probationary period.

• Location: The primary duty station is Addis Ababa, within the NIDP HQ. However, the Consultant must conduct field audits and regional surveys across all regions of Ethiopia where registration, card print and Authentication partners operate.

The attention of interested firms is drawn to Sections III, paragraphs 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers,” July 2016 (“Procurement Regulations”), revised February 2025, which outline the World Bank’s policy on conflict of interest.

The consulting firm will be selected in accordance with the QCBS method as outlined in Section VII, paragraphs 7.3 and Annex XII of the Procurement Regulations.

Interested Service Providers should provide information demonstrating that they have the required qualifications and relevant experience in the area. Service provider firms may include any relevant information that may indicate their experience and relevance for the assignment. This may include: Business license and related documents, company profile showing years of experience in the business, description of similar assignments, experience in similar conditions, technical and managerial organizational structure of the firm, number of key staff, availability of appropriate skills among staff, general qualification …etc.

The following criteria will be used to assess the Expression of Interest documents;

• Core Business and Years in Business. The Firm should have been in Core business for at least 10 years;

• Specific Experience in the assignment area (similar nature projects, assignments related to conducting baseline surveys, evaluations, assessments, and due diligence), at least 2 of 5 assignments should be for technology-related programs/projects.

• Technical Capability and Managerial Organization of the Firm; and

• General Qualifications and number of Key Staff as well as availability of appropriate skills among staff necessary for successful implementation of the assignment (no need to provide CVs at this stage).

Further information can be obtained by email at the address below during office hours, from 8:30 AM to 5:30 PM, Addis Ababa time.

Expression of Interest must be delivered in a written form to the address below in person, or preferably by email, on or before April 01, 2026.

Federal Democratic Republic of Ethiopia,

National ID Program (NIDP)

Digital ID for Inclusion and Services Project

Attn: Project Management Unit (PMU),

Address: Welosefer Bole, Ethio-China St, INSA Building, 14th Floor, Addis Ababa, Ethiopia

Tele- +251-912-200295 or +251-911-446582

E-mail: [email protected] & [email protected]

Website: https://id.gov.et/

Addis Ababa, Ethiopia