Recruitment of Digital Payments Coordinator — Ministry of Gender, Youth, Sports, Arts and Social Development in the Kingdom of Lesotho

Original title: One (1) Digital Payments Coordinator for expanding the use of digital systems

Deadline

March 27, 2023

Closed

Published on March 15, 2023 at 12:00 AMModified on June 12, 2026 at 02:39 PM

Key information

Type: Transport
Location: Lesotho
Deadline: March 27, 2023 at 12:00 AMClosed
Estimated Value: Not disclosed
Language of Notice: English

What is this tender about?

Recruitment of Digital Payments Coordinator — Ministry of Gender, Youth, Sports, Arts and Social Development... is a transport procurement opportunity published by Ministry of Social Development in Lesotho on March 15, 2023. Submissions closed on March 27, 2023. 1 official document is attached below.

Develop with MGYSACSD a detailed implementation schedule including quarterly milestones and activities for a project implementation period of 18 months for the CGP, PA and OAP program digitization process;
Oversee and report on the timely execution of the digital payment roll-out project activities undertaken by consultants, vendors, and MGYSACSD own staff according to the agreed schedule;
Manage for results: report on milestones, results, and achievements of the digital payments roll-out project;
Guide team members and facilitate meetings and information sharing across the digital payment roll-out project larger team;
Ensure day-to-day administrative, operations and financial activities are carried out in a smooth manner to support PSP technical delivery;
Serve as liaison between the WB technical payments consultants and the social assistance programs implementors at the MGYSACSD;
Organize and attend meetings of the Working Group/Technical Committee as needed and support the work of any Ministry-specific working groups that may be created;
Contribute to discussions with stakeholders, building client capacity among key staff and organize working groups, defining the workplan details;
Contribute to long-term implementation efforts of the MGYSACSD digital payments strategy implementation plan that involves the participation of identified stakeholders;
Coordinate capacity building of digital payments implementation team and other stakeholders in order to ensure long-term sustainability of the project outcomes. • Ensure digital information systems necessary for digital payments are improved to securely administer digital payments processes:
Assist in identifying system level constraints (MISSA, GOLSABS, administrative systems, procurement, financial management etc.) to digital payments of social grants and identify solutions;
Coordinate between WB technical experts, IT vendors and MGYSACSD team to implement agreed IT and system level solutions and actions in a timely manner;
Coordinate between MGYSACSD IT team, business teams, and payments team to review and verify the digital registration data;
Coordinate IT and system development activities necessary to make it possible for the PA and OAP programs to be brought into the digital payments roll-out project. • Support MGYSACSD in the registration of pay-points, as well as planning and implementation of the roll out plan for data collection, awareness raising, and communication activities at pay-points being converted from cash to digital:
Ensure that pay-points in 20 to 25% of community councils have been registered digitally each 6 months over the 18 months project period;
Support MGYSACSD on training and coordinating data collection agents, preparing training for data collectors and PSPs, plan the logistics for data collection and awareness events at pay-points on a gradual manner;
Manage communication and discussions with MGYSACSD districts officers and auxiliary social workers regarding strengthening of payments systems. • Communication and customer service with beneficiaries – onboarding, digital awareness:
Ensure that sensitization amongst selected community councils have been thoroughly and properly communicated prior to mobile number registration;
Work closely with MGYSACSD auxiliary social workers in all selected community councils to ensure that beneficiary gatherings, awareness session and registrations of phone numbers are implemented according to procedures and plans;
Ensure that beneficiaries have adequate support in the use of mobile technology;
Liaise with Social Assistance Payments team and Communications team in communicating actions to beneficiaries including leverage all communication channels, direct communication with beneficiaries and communicating the availability of cash withdrawal points;
Contribute to the support of field teams with required logistics (transportation) and supplies as required;
Identify and document community level constraints (beneficiary constraints, mobile phone and sim cards) and channel these to relevant stakeholders for action. • Business processes, functions, manuals and training
Support MGYSACSD to identify changes in business processes and functions for program operations and staff assignments related to moving from cash to digital payments;
Support MGYSACSD to update and revise manuals and process protocols and train staff on changes to be implemented in business operations;
Support MGYSACSD to sustain required business process changes. • Reporting and monitoring:
Report monthly and annually on all digital payments’ activities progress, and as requested by PSLP PFU Coordinator, WB and MGYSACSD directors;
Gather and share data and information regarding the current state of digital payment toll out and digital payment systems in MGYSACSD;
Monitor digital payments budgets. Deliverables The consultant will be remunerated based on submission based on deliverables. Deliverables must be validated by the Project Coordinator. • Implementation plan: it should include 6-months milestones and detailed activities for a project implementation period of 18 months for the CGP, PA and OAP program digitization process with clear roles and responsibilities of each stakeholders involved. Deadline: 1 month from contract signing. • Progress reports every six months: progress reports on key milestones and results reached, showing progress on the achievement of each objective as well as reporting on the overall objective of digitalization of at least 60% of payments. The report must be validated by the Project coordinator. The reports must explain challenges identified and technical solutions identified related to

What are the key dates?

Publication
March 15, 2023
Bid Submission Deadline
March 27, 2023
Evaluation & Award
Pending
Contract Signature
Pending

Procuring Entity

Name: Ministry of Social Development
Country: Lesotho
Contact person: Masechaba Nthunya
Phone: Create a free account to view

Which documents are available?

Tender Details
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