Supply and Installation of Hardware and Software for NAWEC Call Center — Electricity Restoration and Modernization Project

Specific Procurement Notice

Country: The Gambia

Request for Bids Goods

One-Envelope Bidding Process

Name of Project: Electricity Restoration and Modernization Project

Contract Title: Supply and Installation of Hardware and Software for NAWEC Call Center

Loan No. Credit No. Grant No.: IDA - D3090

RFB Reference No. GM-NAWEC-319413-GO-RFB-BIS

• The Republic of The Gambia has received financing from the World Bank toward the cost of the Gambia Electricity Restoration and Modernization Project and intends to apply part of the proceeds toward payments under the contracts for Supply and Installation of Hardware and Software for NAWEC Call Center For this contract, the Borrower shall process the payments using the Direct Payment disbursement method, as defined in the World Bank’s Disbursement Guidelines for Investment Project Financing

• The National Water and Electricity Company Limited - NAWEC - now invites sealed Bids from eligible Bidders for Supply and Installation of Hardware and Software for NAWEC Call Center as follows. Scope of the contract includes:

1 Call Center Hardware

i IP Telephones Quantity - 30

ii Smart Phones Quantity - 7

iii IVR Hardware Quantity - 2

iv Primary Server Quantity – 1, Secondary Server Quantity - 1

v Layer 2 Switch Quantity - 1

vi Router Quantity - 1

vii 24U Server Rack Quantity - 1

viii CCTV System Quantity - 1

ix 65 inch Smart TV Quantity - 1

x Client Desktop PC Quantity - 10

xi Biometric Access Control Quantity - 2

xii Power Backup System Quantity - 2

• Interactive Voice Response System IVR with Ticketing Solution Quantity: 1

• Installation and Deployment.

• Training and Technology Transfer.

• Bidding will be conducted through international competitive procurement using a Request for Bids RFB as specified in the World Bank’s Procurement Regulations for IPF Borrowers July 1st, 2016, revised in November 2017 and August 2018, Procurement Regulations, and is open to all eligible Bidders as defined in the Procurement Regulations.

• Interested eligible Bidders may obtain further information from:

Mrs. Haddy Njie - Project Coordinator National Water & Electricity Company Limited Emporium III Building, Fajara 114 Kairaba Avenue

Telephone: +220 9961301 - 9967791 - 7009342

Electronic mail address: [email protected], [email protected]

and inspect the bidding document during office hours at the address given below.

• The bidding document in English may be purchased by interested Bidders upon the submission of a written application to the address below and upon payment of a nonrefundable fee of US$150. The method of payment will be electronic transfer. The document will be sent by courier mail.

• Bids must be delivered to the address below on or before12:00 p.m. of 1st February 2023. Electronic Bidding will not be permitted. Late Bids will be rejected. Bids will be publicly opened in the presence of the Bidders’ designated representatives and anyone who chooses to attend at the address below on 12:30 p.m. of 1st February 2023

• All Bids must be accompanied by a Bid Security of US$3,000

• The Basic qualification requirements are as follows:

A minimum number of 2 contracts for similar items completed in the last 5 years, with each contract being not less than US$150,000

• Attention is drawn to the Procurement Regulations requiring the Borrower to disclose information on the successful bidder’s beneficial ownership, as part of the Contract Award Notice, using the Beneficial Ownership Disclosure Form as included in the bidding document.

• The addresses referred to above is are:

Attention: Mrs. Haddy Njie - Project Coordinator Address: National Water & Electricity Company Limited Project Implementation Unit

Emporium III Building, Fajara 114 Kairaba Avenue, The Gambia

Tel:+220 996 1301 - 9967791 - 7009342

Electronic mail address: [email protected], [email protected], [email protected]