HSTP 13 - Recruitment of quality of care officer (Contract duration of 36 months)

REPUBLIC OF SOUTH SUDAN

MINISTRY OF HEALTH

REQUEST FOR EXPRESSION OF INTEREST (REOI)

Country: Republic of South Sudan

Project Name: Health Sector Transformation Project (HSTP)

Loan/Credit/Grant No.: E287-SS

Assignment Title: Quality of Care Officer

Reference No: SS-MOH-480413-CS-INDV

Place of assignment: Juba, South Sudan

• Background

The Government of the Republic of South Sudan (GRSS) has received a grant from the World Bank towards the implementation of the proposed South Sudan Health Sector Transformation Project (HSTP). The HSTP aims to strengthen MoH capacity in management of health services and will contribute to the sustainability of the program. The project is to (i) provides a basic package of health and nutrition services based on the principle of continuum of care throughout the lifecycle (childhood, adolescence/adulthood, pregnancy, childbirth, postnatal period), and among the models of service delivery (including clinical care settings, outreach, and household and communities); and (ii) supports the primary care facilities nationwide with the basic inputs for maintaining their operational capacity.

The project will be implemented under a Project Management Unit (PMU) where technical assistance under the project management component is needed to support aspects such as third-party monitoring, M&E, implementation of Environmental and Social Standards, fiduciary capacity building, etc.

The Ministry intends to apply part of the proceeds of the grants towards procurement of quality of Care Officer to support HSTP in ensuring effective coordination of activities and collaboration among HSTP stakeholders. Therefore, Ministry of Health, is seeking to contract competent and experienced person to contribute towards the realization of the project objectives.

• Scope of services

• Collaborate and work closely with different healthcare providers, including clinicians, nurses, administrators, and other quality improvement personnel.

• Monitoring patient records, conducting clinical audits, and analyzing data to identify areas for improvement in service delivery and quality of care, Review current practices to identify gaps in the quality of care and implement evidence-based QoC strategies to address identified quality concerns, including clinical practice guidelines and protocols.

• Providing training to healthcare staff on quality improvement methodologies, clinical best practices, and proper documentation of medical procedures.

• Implement systems to collect and analyze patient feedback to improve the patient experience.

• Ensuring that health providers and clinical practitioners are adherent to relevant healthcare regulations, accreditation standards, and quality of care metrics, including patient satisfaction, medication safety. Adherence to standard treatment guidelines and clinical outcomes.

• Compile and analyze quarterly the reported quality of care data to highlight patient safety and quality trends.

• Carry out such tasks as may be requested by the Field Operations Officer.

Government officials or civil servants will not be considered unless: (i) they are on leave of absence without pay or have resigned or retired six (6) months prior to the date of the advert; (ii) their employment will not create conflict of interest.

• Duration:

The Quality of Care Officer will be contracted for an initial period of twelve (12) months. This period is subject to extension based on satisfactory performance, availability of project funding and project needs. The position shall be based in Juba, South Sudan.

• Qualifications and Work Experience

The individual consultant will be selected in accordance with the Open National Selection of Individual Consultants method set out in the Procurement Regulations. The consultant will be selected based on the following criteria.

A. Educational Qualifications

• Master or equivalent in Medicine, public health, or related field.

B. Professional Experience

• At least a minimum of 5 years professional work experience at public entity level and/or professional experience working in national and/or international institutions and programs and projects in hospital management, health systems management or another related field, with at least of 3 years of direct experience in similar position

• Sound English language capability (written and spoken) and report writing skills.

• Excellent computer skills and demonstrated knowledge and skills in using Microsoft.

Only shortlisted consultants will be contacted for interviews.

• The Ministry of Health now invites eligible consultant to express their interest in providing above mentioned services. Interested consultants must provide information indicating that they are qualified to perform the services and furnish their Curriculum Vitae (CV) and copies of their academic qualifications. Terms of reference (TOR) for this assignment can be obtain in person or by email at the address given below.

• The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” dated September 2023 Fifth Edition (Procurement in investment Project Financing; Goods, Works, Non-Consulting and Consulting Services), setting forth the World Bank’s policy on conflict of interest.

• Interested consultants may obtain further information at the address given below from 9:00 to 16:00 Hrs. on working days (Monday through to Friday).

• Deadline for submission: The Expression of interest (EOI) and the CV completed in the prescribed form must be delivered to the address below (in person, or by mail, or by e-mail) by Monday, June 2, 2025, 17:00 Hrs. South Sudan time.

• Further details of this scope of the assignment are provided in the terms of reference (TOR), which may be obtained upon request in person or by email address to: [email protected] Copy: [email protected]

The packages must be clearly marked as “Application for Quality of Care Officer” and submitted to the address below:

Address:

The Project Manager

Ministry of Health

Ministerial Complex

POBOX 88

Juba, Republic of South Sudan

Email: [email protected] Copy: [email protected]