Hiring an EHT management entity for the Social Protection and Skills Development Project in São Tomé and Príncipe

REQUEST FOR EXPRESSION OF INTEREST

(CONSULTING SERVICES)

COUNTRY: Sao Tome and Principe

PROJECT: Social Protection and Skills Development Project

Consulting services, Ref No.: 50/S/SPS/2021: Implementation of the Hotel and Tourism School.

The Government of the Democratic Republic of S. Tomé and Príncipe received financial support from the World Bank to implement the Social Protection and Skills Development Project (P163088) and intends to apply part of this funding to hire a consulting company to manage the Hotel and Tourism School of São Tomé and Príncipe.

Consulting services ("the Services") include:

(i) Manage the EHT-STP in the operational and pedagogical scopes;

(ii) Direct, guide, streamline and control the activities of the EHT-STP in accordance with its Statutes, the law and applicable regulations, and in compliance with the recommendations presented in the Tourism Skills Development Plan (PDCT), central strategic document to guide the development of human resources for the tourism sector in São Tomé and Príncipe, for this purpose, the Entity may adhere to the Business Plan tentatively prepared by the General Directorate of Tourism and Hospitality.

(iii) Manage EHT's pedagogical, financial and equity in accordance with the following management instruments: Activity plans and annual budgets; Monthly and annual activity reports; and Annual Management Accounts;

(iii) Recruit and manage EHT-STP personnel, in compliance with the provisions of the São Tomé Labor Code and other applicable legislation;

(iv) Promote and ensure the scientific, technical, human and cultural training of trainees;

(v) Organizing studies and applied and adaptive research activities in the areas in which training is carried out;

(vi) Develop complementary training activities and support the training of technicians in the areas of hotels, tourism and restaurants;

(vii) Promote the creation of a center of excellence to support technical-professional and business training and the development of tourist and hotel activities;

(viii) Develop initiatives aimed at interacting with the labor and employment market from a technical-scientific perspective and adapting to the opportunities for exercising the professional activity.

The detailed Terms of Reference (ToR) for the consultancy are attached to this request for expressions of interest, or can be consulted on the website of Téla Non – Advertising, on the AFAP website, or on the AFAP premises, on weekdays, from 8:30 am to 12:00 pm and from 2:30 pm to 5:00 pm, whose address and contact details are below.

The Project Implementation Agency (Agência Fiduciária de Administração de Projetos AFAP) invites eligible consulting firms (“Consultants”) to express their interest in providing such services. Interested consultants must provide information that demonstrates that they have the required qualifications and relevant experience to perform the services. The pre-selection criteria are: company-specific experience in the management of Hospitality and Tourism schools, work carried out in similar or related projects financed by the World Bank or other multilateral agencies (European Union, AFDB, etc.) and technical capacity and company management. Key experts will not be evaluated at shortlisting stage..

Interested consultants should pay attention to Section III, paragraphs 3.14, 3.16 and 3.17 of the World Bank's “IPF Borrowers Procurement Regulations” dated July 2016, revised in October 2017 and August 2018 (Procurement Regulations) establishing the World Bank Policy on Conflicts of Interest.

Consultants may apply in the form of associations in order to increase their skills, but must clearly indicate whether the association is in the form of a joint venture and/or a subcontracting. In the case of a joint venture, all the partners in the joint venture, shall be joinly and severally liable for the entire contract,if selected

The Consultant will be selected using the Quality and Cost Based Selection method as defined in the Procurement Regulations.

Further information can be obtained at the address below during office hours: 8:30 am to 12:00 pm and from 2:30 pm to 5:00 pm.

Expressions of interest must be delivered by 13:00 local time on November 26th to the address indicated below or sent to the email address: [email protected] or [email protected] the subject indication: Ref . No. 50/S/SPS/2021

The Project Implementation Agency (Agência Fiduciária de Administração de Projetos AFAP)

Attn: Alberto Leal, Director General of AFAP

Kwame Nkrumah Avenue, Afriland First Bank Building, 2nd Floor

PO Box No. 1029, São Tomé, São Tomé and Príncipe

Tel: +239 222 52 05

Email: [email protected] , [email protected]

DEMOCRATIC REPUBLIC OF SÃO TOMÉ E PRÍNCIPE

General Directorate of Tourism and Hospitality

|

GENERAL DIRECTORATE

OF TOURISM AND HOTELS IN STP

TERMS OF REFERENCE

Hiring a consulting company responsible for the implementation and management of the São Tomé and Príncipe Hotel and Tourism School

Description of OBJECTIVES

Terms of reference for the

Hiring a company/consultant specializing in the implementation and management of hotel and tourism school

Title: Implementation and Management of the São Tomé and Príncipe Hotel and Tourism School (STP)

Contracting Institution: General Directorate of Tourism and Hospitality of STP

Duration: 36 months

Index

• INTRODUCTION........................................................................................................ 4

1.1Constraints of the Current Sector Training Framework in STP............................. 6

1.2 Context of the emergence of the STP Hotel and Tourism School........................ 6

1.3 Description of the Project for the creation of the School of Hospitality and Tourism (EHT) of STP 7

1.3.1 - Objectives 8

1.3.2 - EHT-STP institutional structure 8

1.3.3 - Infrastructure 10

• CONSULTING OBJECTIVES AND SCOPE OF SERVICES............................... 10

2.1 General and specific responsibilities of the Management Entity........................ 10

2.2 Training requirements.......................................................................................... 13

2.3 Targets to be achieved by activity and respective implementation schedule...... 13

2.3.1 - Course plan to be developed by EHT-STP and respective goals and schedules 15

• EXPECTED RESULTS.............................................................................................. 25

• PROFILE OF THE ENTITY RESPONSIBLE FOR THE MANAGEMENT OF THE HOTEL AND TOURISM SCHOOL OF SÃO TOMÉ E PRÍNCIPE...................................................................... 25

4.1 Profile of the key team (international consultants).............................................. 26

• INTRODUCTION

São Tomé and Príncipe as a whole offers numerous investment opportunities in the various economic sectors, particularly agriculture and tourism which combined can respond positively to the cross-cutting nature of tourism given its diverse potential in terms of cultural and natural heritage, market opportunities and tourism demand.

We also know that new technologies, associated with robotics, artificial intelligence and social policies imposed in today's world are beginning to radically transform the way work is faced and developed, with traditional approaches to the concept of work per se being increasingly questioned.

However, the need for transversal evolution and adaptation of the various sectors of activity - including tourism - to technology and the competitive advantages that come with it, does not foresee a general elimination of traditional jobs. The trends point to an adaptation of more repetitive functions, to functions of greater value, difficult to automate, which presuppose the development of transversal skills (built and innate) of human beings and their culture, such as creativity, thinking systematic, of empathy, acceptance and authenticity.

These skills are still fundamental and, even through artificial intelligence, they cannot be replaced by machines.

In the tourism sector, these skills are even more important, associated with the art of hospitality, which is required in all functions of the tourism operation – from general management to maintenance.

On arrival at a hotel, most of the times, the first contact of the guest/tourist is with the gardener and/or with the staff of the external maintenance of the spaces, and therefore we need to prepare these employees for these situations.

Considering the importance of technical knowledge associated with each operational function of the hotel and tourism industry, a sustainable tourist destination must develop education and training policies that prepare its human resources to respond to local companies that, in turn, have to respond to the increasingly different demands of its customers, who are also increasingly well trained and informed.

In this context, of evolution and consequent competitiveness between tourist destinations, a process of continuous education is required, which, on the one hand, allows for the initial training of professionals and, on the other hand, stimulates a training process of continuous updating and professional development, in a close partnership between the public sector (government) and the private sector (the companies operating in the sector). Only a collaborative work between these parties will make a difference and make the tourism activity and success sustainable.

Despite the recent situation of global stagnation due to the COVID-19 pandemic, the expected long-term growth of the global tourism market and competition for skilled labor will continue to increase, now more than ever, placin